Michael Mettert
Indianapolis,IN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, mentoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Repack Order Selector
UNFI
11.2021 - Current
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Checked inventory and selected products from specific locations based upon availability.
- Managed timely and effective replacement of damaged or missing products.
Director of Commerical Cleaning Services
Jack Laurie Group
05.2006 - 10.2021
- Managed group of 25+ employees in floor care, construction clean and janitorial services
- Procured new contracts with companies
- Applied effective time management techniques to meet tight deadlines in scheduling contracted business
- Appointed by President to Leadership Committee which served to give direction to company thru strategic initiatives
- Leveraged data and analytics to make informed decisions and drive business improvements
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Controlled costs to keep business operating within budget and increase profits
General Manager/Area Manager
Baymont Inns And Suites
06.1997 - 12.2005
- Procured a large corporate account contract by facilitating sales meetings with clients and sales staff resulting in a 25% increase over budgeted room revenue
- Interacted well with customers to build connections and nurture relationships to achieve lowest complaints in district
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Identified and qualified customer needs, negotiated and closed profitable projects with high success rate
- Recruited, hired, trained and mentored future managers
Education
Associate of Science - Telecommunications
Ball State University
Muncie, INSkills
- Customer Relationship Management
- Profit and Loss Accountability
- Staff Management
- Managing Employee Relations
- Strategic Planning
- Budgeting and Cost Control
Timeline
Repack Order Selector
UNFI
11.2021 - Current
Director of Commerical Cleaning Services
Jack Laurie Group
05.2006 - 10.2021
General Manager/Area Manager
Baymont Inns And Suites
06.1997 - 12.2005
Associate of Science - Telecommunications
Ball State University