Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHAEL METZGER

Austin,TX

Summary

Over 20 years experience in customer service with 5+ years in a lead or supervisory capacity. Seeking a fulltime position to maximize skills, knowledge, and experience to grow personally and professionally.

Overview

23
23
years of professional experience

Work History

Senior Operator

City of Austin Resource Recovery
03.2023 - Current
  • Promoted a positive work environment as part of a team-oriented atmosphere among fellow drivers.
  • Trained new drivers on company policies, safety procedures, and proper vehicle operation.
  • Navigated diverse road conditions, demonstrating strong adaptability and excellent driving skills.
  • Demonstrated professionalism in handling difficult situations, resolving conflicts with customers amicably.
  • Maintained vehicle and equipment in optimal condition for efficient operations and reduced downtime.
  • Provided courteous service to customers at each stop, addressing inquiries or concerns while representing the company positively.

Associate

City of Austin Resource Recovery
11.2015 - Current
  • Promoted a positive work environment as part of a team-oriented atmosphere among fellow drivers.
  • Trained new drivers on company policies, safety procedures, and proper vehicle operation.
  • Navigated diverse road conditions, demonstrating strong adaptability and excellent driving skills.
  • Adhered to all industry regulations, maintaining a clean driving record and up-to-date licenses.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.

Assistant Manager

Family Dollar
09.2013 - 01.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Roofer (Seasonal)

D&A Austin Roofing
10.2011 - 09.2013
  • Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
  • Performed patching and resealing of roofs to provide maintenance, repairs and protection.
  • Installed, repaired, and replaced single-ply roofing systems.
  • Improved client satisfaction by efficiently completing roofing projects within deadlines and budget constraints.
  • Provided exceptional customer service post-project completion ensuring client satisfaction remains high long after initial job is done.

Driver

Americas Auto Auction
01.2009 - 10.2011
  • Followed all relevant traffic laws and safety regulations.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Coordinated efficient routes to avoid delays and optimize schedules.

Electrician

Local Union 520
02.2007 - 01.2009
  • Adhered to strict safety protocols during all phases of work, reducing workplace incidents significantly.
  • Collaborated with a diverse team of professionals to complete large-scale commercial projects on time and within budget.
  • Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
  • Adhered to electrical and building codes when installing and repairing electrical systems or components.
  • Followed all safety procedures and guidelines to promote safety while working on electrical systems.

Manager

Jiffy Lube
05.2006 - 01.2007
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Manager

Just Brakes
09.2005 - 05.2006
  • Managed and supported 13 employees
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Automotive Technician/Mechanic

Firestone
06.2004 - 09.2005
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.

Roofer (Seasonal)

D&A Austin Roofing
06.2003 - 06.2004
  • Inspected problem roofs to determine the best repair procedures
  • Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
  • Performed patching and resealing of roofs to provide maintenance, repairs and protection.
  • Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
  • Installed asphalt shingles, tile and metal roofing systems to manage exterior construction projects of residential, commercial and industrial buildings.

Stonemason

Burleson Construction
06.2001 - 05.2003
  • Measured, cut and smoothed stone to maximize fit and complete attractive work for customers.
  • Operated equipment such as bobcats and excavation machines to lift and guide large stones into place.
  • Supported other tradesmen construction crew members effectively collaborating sharing ideas problem-solving strategies ensure efficient workflow.
  • Maintained a safe work environment by adhering to industry safety standards and protocols while working with heavy equipment and materials.

Education

Automotive Repair Technician Degree - Automotive Technology

Capitol City Trade And Technical School
Austin, TX
01.2005

GED -

Austin Community College
Austin, TX
05.1995

Skills

  • Vehicle Inspection Expertise
  • Safe Driving Practices
  • Time Management
  • Complex Problem-Solving
  • Verbal and written communication
  • Computer Skills

Timeline

Senior Operator

City of Austin Resource Recovery
03.2023 - Current

Associate

City of Austin Resource Recovery
11.2015 - Current

Assistant Manager

Family Dollar
09.2013 - 01.2015

Roofer (Seasonal)

D&A Austin Roofing
10.2011 - 09.2013

Driver

Americas Auto Auction
01.2009 - 10.2011

Electrician

Local Union 520
02.2007 - 01.2009

Manager

Jiffy Lube
05.2006 - 01.2007

Manager

Just Brakes
09.2005 - 05.2006

Automotive Technician/Mechanic

Firestone
06.2004 - 09.2005

Roofer (Seasonal)

D&A Austin Roofing
06.2003 - 06.2004

Stonemason

Burleson Construction
06.2001 - 05.2003

Automotive Repair Technician Degree - Automotive Technology

Capitol City Trade And Technical School

GED -

Austin Community College

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