MICHAEL METZGER
Austin,TX
Summary
Over 20 years experience in customer service with 5+ years in a lead or supervisory capacity. Seeking a fulltime position to maximize skills, knowledge, and experience to grow personally and professionally.
Overview
23
23
years of professional experience
Work History
Senior Operator
City of Austin Resource Recovery
Austin, TX
03.2023 - Current
- Promoted a positive work environment as part of a team-oriented atmosphere among fellow drivers.
- Trained new drivers on company policies, safety procedures, and proper vehicle operation.
- Navigated diverse road conditions, demonstrating strong adaptability and excellent driving skills.
- Demonstrated professionalism in handling difficult situations, resolving conflicts with customers amicably.
- Maintained vehicle and equipment in optimal condition for efficient operations and reduced downtime.
- Provided courteous service to customers at each stop, addressing inquiries or concerns while representing the company positively.
Associate
City of Austin Resource Recovery
Austin, TX
11.2015 - Current
- Promoted a positive work environment as part of a team-oriented atmosphere among fellow drivers.
- Trained new drivers on company policies, safety procedures, and proper vehicle operation.
- Navigated diverse road conditions, demonstrating strong adaptability and excellent driving skills.
- Adhered to all industry regulations, maintaining a clean driving record and up-to-date licenses.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
Assistant Manager
Family Dollar
Austin, TX
09.2013 - 01.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Roofer (Seasonal)
D&A Austin Roofing
Austin, TX
10.2011 - 09.2013
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Installed, repaired, and replaced single-ply roofing systems.
- Improved client satisfaction by efficiently completing roofing projects within deadlines and budget constraints.
- Provided exceptional customer service post-project completion ensuring client satisfaction remains high long after initial job is done.
Driver
Americas Auto Auction
Kyle, TX
01.2009 - 10.2011
- Followed all relevant traffic laws and safety regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Coordinated efficient routes to avoid delays and optimize schedules.
Electrician
Local Union 520
Austin, TX
02.2007 - 01.2009
- Adhered to strict safety protocols during all phases of work, reducing workplace incidents significantly.
- Collaborated with a diverse team of professionals to complete large-scale commercial projects on time and within budget.
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Adhered to electrical and building codes when installing and repairing electrical systems or components.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
Manager
Jiffy Lube
Austin, TX
05.2006 - 01.2007
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Manager
Just Brakes
Austin, TX
09.2005 - 05.2006
- Managed and supported 13 employees
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Automotive Technician/Mechanic
Firestone
Austin, TX
06.2004 - 09.2005
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
Roofer (Seasonal)
D&A Austin Roofing
Austin, TX
06.2003 - 06.2004
- Inspected problem roofs to determine the best repair procedures
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
- Installed asphalt shingles, tile and metal roofing systems to manage exterior construction projects of residential, commercial and industrial buildings.
Stonemason
Burleson Construction
Cedar Park, TX
06.2001 - 05.2003
- Measured, cut and smoothed stone to maximize fit and complete attractive work for customers.
- Operated equipment such as bobcats and excavation machines to lift and guide large stones into place.
- Supported other tradesmen construction crew members effectively collaborating sharing ideas problem-solving strategies ensure efficient workflow.
- Maintained a safe work environment by adhering to industry safety standards and protocols while working with heavy equipment and materials.
Education
Automotive Repair Technician Degree - Automotive Technology
Capitol City Trade And Technical School
Austin, TX01.2005
GED -
Austin Community College
Austin, TX05.1995
Skills
- Vehicle Inspection Expertise
- Safe Driving Practices
- Time Management
- Complex Problem-Solving
- Verbal and written communication
- Computer Skills
Timeline
Senior Operator
City of Austin Resource Recovery
03.2023 - Current
Associate
City of Austin Resource Recovery
11.2015 - Current
Assistant Manager
Family Dollar
09.2013 - 01.2015
Roofer (Seasonal)
D&A Austin Roofing
10.2011 - 09.2013
Driver
Americas Auto Auction
01.2009 - 10.2011
Electrician
Local Union 520
02.2007 - 01.2009
Manager
Jiffy Lube
05.2006 - 01.2007
Manager
Just Brakes
09.2005 - 05.2006
Automotive Technician/Mechanic
Firestone
06.2004 - 09.2005
Roofer (Seasonal)
D&A Austin Roofing
06.2003 - 06.2004
Stonemason
Burleson Construction
06.2001 - 05.2003
Automotive Repair Technician Degree - Automotive Technology
Capitol City Trade And Technical School
GED -
Austin Community College