Michael Mewa
Lynn,MA
Summary
Information Technology Analyst with 20 years of IT leadership experience including oversight of infrastructure, application support and security services. Certified 5 years for Epic Ambulatory. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Epic Ambulatory/Healthy Planet Application Coordinator
Mass General Brigham
07.2017 - Current
- Spearheaded the design, implementation, testing, and maintenance of software dedicated to EpicCare Ambulatory applications.
- Conducted in-depth system analyses to ensure adherence to programming requirements, procedural guidelines, and training regulations.
- Proficiently constructed clinical workflows, provided adept software development for the electronic health record (EHR) system, and diligently tested and resolved software issues. Also responsible for updating, modifying, and installing system applications tailored to clinic requirements. Prepared comprehensive reports outlining the potential impacts of changes on other programs.
- Managed software and application updates while delivering essential end-user support.
- Led the creation and update of COVID instruction translations during the pandemic, utilizing smart tools to update over 300 affected records.
- Generated various reports for the Healthy Planet Team, involving the creation of columns, CER Rules, and extensions.
- Contributed as a pivotal member of the upgrade team, conducting meticulous testing during nocturnal hours to ensure seamless workflow transitions.
- Provided pivotal support in the Command Center during multiple go-live instances (Emerson, Wentworth) to swiftly address and resolve issues.
- Maintained an average 97% for ticket ticket resolution satisfaction among end user over 5 year span
System Analyst for Center for Ambulatory Services
Mass General Hospital
08.2017 - 07.2019
- Managed the creation of Ambulatory Referral Orders across various MGH practices using Epic, overseeing the approval process for any necessary changes within these orders.
- Collaborated on multiple projects aimed at simplifying the navigation of orders for referring providers, ensuring a smoother workflow.
- Facilitated comprehensive access setup for new employees joining the Center for Ambulatory Services, ensuring seamless integration into the system.
- Took the helm as the lead on the Referral Consolidation Project, working closely with the eCare Ambulatory team to streamline and consolidate over 100 orders. The primary goal was to significantly enhance the accessibility of referral orders for referring providers.
- Administered the inclusion of providers into the Regional Provider Master, facilitating their access to Physician Gateway. Additionally, created new groups requiring access to the Physician Gateway platform.
- Provided valuable assistance to different practices by creating informative tip sheets on filtering various subspecialties/programs. Additionally, made onsite visits to troubleshoot any referral-related issues faced by these practices.
- Generated service tickets through ServiceNow for various assignment groups, predominantly within Ambulatory, Cadence, and Telecom. Engaged closely with these groups from ticket inception to resolution, ensuring comprehensive support throughout the process.
Integrated Interface Team / Ambulatory Test Coordinator
Partners Healthcare (Randstad)
09.2014 - 07.2017
- Use Epic EHR (Electronic Health Record) System to validate user interfaces to answer to multiple ancillary systems
- Use Bridges and Ensemble to check messages that go in and out
- Work with the Interface Team and attend scripting session to create the build
- Validate Epic Integration applications for: Revenue Cycle – HB, PB; Cadence/Scheduling; Ambulatory
- ADT/Registration; ASAP/Emergency; Orders – Radiology/Imaging; Beaker Lab, Willow/Pharmacy; Cupid – Cardiology Results, EEG, EMG, Apollo
- Verify patient data transfer inbound and outbound of Epic via interfaces using Microsoft Test Manager (MTM), Microsoft Visual Studio (Team Foundation Server), Epic Application via Citrix
- Created/Maintain a Trigger Matrix that converts the text of the integrated test case steps into their HL7 trigger counterparts and categorize the triggers to facilitate message location during the validation insertion process
- Created and maintain 7500 triggers from the test cases from different entities that include the step application, trigger type, specific type, patient class and detailed description
- Design and maintain the Gap Remediation Tracker to ensure thorough identification for interface steps to be validated
- Ensure proper placement for accurate execution of each test case trigger
- Manage defect management/bug tracking resolution of bugs
- Document failures and coordinate retesting
- Collaborate with Integration, Integration Leads, Functional Testers, Application Leads and End Users
- Tested and created scripts for different Integration applications for the Epic 2015 upgrade
- Place orders, referrals, medication, MAR reports, scans, sign and release orders for Ambulatory.
CSR Tier 1 Phone Team Remote Access Lead (WG2)
Citi, IBM (Randstad)
06.2013 - 09.2014
- Provide users with support on blackberry devices, set up accounts on blackberry wireless management console, and push software to the devices
- Assist user with connecting to emails on their smartphone or tablets with Good for Enterprise
- Provide user with assistance on Avaya and Cisco desk and softphones including, configuring settings and resetting station and voicemail passwords
- Assist work at home and remote users with connecting to Citi network via VPN on thin client and laptops
- Handle the service escalation calls that have not been finished for a while and require attention right away
- Handle the hours that are worked by the department and make sure everything matches up and report it to the manager.
F&I Production
Kraft Foods
04.2012 - 04.2013
- Responsible for creating reports for all departments on a daily and monthly basis, using SAP software
- Create daily schedules for employees to follow production each day as well as accurately project what can be produced based on data analysis
- Work closely with management to create accurate reporting to better monitor production using Access as well as Excel
- Troubleshoot various problems that arise while working closely with Director to better streamline production.
IT Specialist
CASO Document Imaging
01.2012 - 03.2012
- Worked closely with Papervision Enterprise, Papervision Capture, and Papervision Capture Desktop
- Worked on internal, remote and on-site installs and configurations with all the above software
- Responsible for troubleshooting various internal calls from employees regarding software issues in an effort to support each department successfully
- Met with managers on a weekly basis to review and streamline procedures to better support staff.
Grocery Buyer/Manager
Wilson Farms
07.2010 - 07.2011
- Ensured vendor source of supply is reliable in terms of product quality and delivery enabling store to maintain a satisfactory stock position
- Ensure seasonal purchases are assessed and placed with the vendor on time for timely delivery
- Ensure that the upper management team is aware of new product launches / current promotions for inclusion in the store's assortment
- Ensure that all purchasing paperwork is handled impeccably such that all goods arriving reflect purchase orders and amendments as required through normal business
- All rebates and allowances are captured and processed and debits against suppliers properly prepared and forwarded internally to accounting
- Participate in other store activity, as required, to ensure a productive and profitable retail operation
- Special projects for store according to seasons/holidays
- Create audit and inventory reports and spreadsheets using Excel and Access.
MIS Specialist II
Citibank
06.2004 - 04.2010
- Developed MIS related reports for key business training initiatives for the retail bank
- Managed SQL Queries to create MIS related reporting
- Designed and presented reports using MS Access, MS Excel, Visual Basic, HTML and ASP.NET that interface with Oracle and SQL database
- Developed and maintained all MIS database related scripts supporting web based interfaces
- Worked with business partners to develop solutions that simplified and streamlined processes related to all training MIS business needs
- Granted all Citibank software access, which I had to have knowledge how to do step by step
- On a daily basis would remotely troubleshoot the problems that occurred within Client Services Dept
- (300 employees)
- Show employees how to work software step by step in person
- Handled all the troubleshooting, which consisted of software and hardware.
Education
Epic Ambulatory Certification -
12.2019
BS - Computer Information Systems
Fitchburg State University
Fitchburg, MA05.2004
Skills
- Epic Application
- Epic Putty
- Scope Definition
- Infrastructure Development
- Microsoft Office
- Microsoft Dynamics CRM
- Visual Studio
References
Reference Available Upon Request
Certification
Epic Ambulatory Certification
Timeline
System Analyst for Center for Ambulatory Services
Mass General Hospital
08.2017 - 07.2019
Epic Ambulatory/Healthy Planet Application Coordinator
Mass General Brigham
07.2017 - Current
Integrated Interface Team / Ambulatory Test Coordinator
Partners Healthcare (Randstad)
09.2014 - 07.2017
CSR Tier 1 Phone Team Remote Access Lead (WG2)
Citi, IBM (Randstad)
06.2013 - 09.2014
F&I Production
Kraft Foods
04.2012 - 04.2013
IT Specialist
CASO Document Imaging
01.2012 - 03.2012
Grocery Buyer/Manager
Wilson Farms
07.2010 - 07.2011
MIS Specialist II
Citibank
06.2004 - 04.2010
Epic Ambulatory Certification -
BS - Computer Information Systems
Fitchburg State University