Michael Meyer
Overview
13
13
years of professional experience
Work History
Service Technician II
Corsica Technologies
02.2020 - Current
- Information technologist that provided scheduled and unscheduled maintenance to resolve incidents and requests for assistance with end-user systems while providing superior customer support.
- Understanding the perspective of the client in all service interactions.
- Performed on-site hardware repair & installation, maintenance, software installation, workstation setup, and upgrades.
- Attention to the completion of tickets and tasks with efficiency and in keeping with deadlines.
- Management of internal systems, re-imaging returned workstations, installation & distribution of new hire workstations, responsible for shipping hardware and peripherals, software setup, and on-boarding new members.
- Active Directory and Group Policy administration in keeping with clients company policy and needs.
- Provided cloud solutions such as Office 365 and Google Apps to create new member accounts, assist with upgrades or off-boarding of members.
- Assist clients with networking issues such as TCP/IP, DNS, and DHCP.
- Working for a Managed Services Provider (MSP) has given me a strong knowledge of tools, platforms, and concepts such as Remote Monitoring & Management (RMM), Professional Services Automation (PSA), IT Documentation, and Endpoint Protection and Response (EDR).
- Participated in many of the day-to-day service operations activities such as Event Management, Incident Management, and Request Fulfillment.
- Specialized experience includes workstation deployment, user onboarding and offboarding, onsite troubleshooting, and office facilities management.
- Contributions
- Problem Solver
- Multitasker
- Systems Operations Technician
- Site Leader
- Event Scheduling
- Tracking Inventory
- Shipping
Medical Technician
CORA Physical Therapy
05.2018 - 02.2020
Therapeutic Specialist
Fit for Life Physical Therapy
04.2016 - 05.2018
Healthcare Specialist
Better Health Chiropractic
04.2012 - 04.2016
Timeline
Service Technician II
Corsica Technologies
02.2020 - Current
Medical Technician
CORA Physical Therapy
05.2018 - 02.2020
Therapeutic Specialist
Fit for Life Physical Therapy
04.2016 - 05.2018
Healthcare Specialist
Better Health Chiropractic
04.2012 - 04.2016
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