Michael Meyers
Basking Ridge,NJ
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
37
37
years of professional experience
Work History
Retail Store Manager-Owner/Operator (Retired)
Triangle Liquor Store
04.1984 - 09.2021
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Submitted orders for new inventory.
- Created employee schedules to align coverage with forecasted demands.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
Education
Bachelor of Science - Business
Duquesne University
Pittsburgh, PASkills
- Customer Service
- Effective Working Relationships
- Guest Relations
- Safety Awareness
- Persuasive Negotiations
- Business Leadership
- Cash Counting
Additional Information
- Extensive experience working with elderly relatives, including transporting family members with wheelchairs and walkers.
- Experience in customer relations through service in retail liquor store with all types of backgrounds and personalities, including sometimes difficult clientele.
- Ability to communicate and carry on conversations with all.
- Clean driving record.
- Good health.
Timeline
Retail Store Manager-Owner/Operator (Retired)
Triangle Liquor Store
04.1984 - 09.2021
Bachelor of Science - Business
Duquesne University
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