MICHAEL MICKAVICZ
Factoryville,pa
Summary
Adaptable professional with 7 years of work experience within the marijuana industry and proven knowledge of products, leadership, problem-solving, and workflow prioritization. Aiming to leverage my abilities to successfully fill the Assistant Manager role at your company. I know I can be an asset to the team.
Overview
10
10
years of professional experience
Work History
Supervisor
Ascend
06.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
Dispensary Associate
Trulieve
06.2022 - 06.2023
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Trained and mentored junior staff on customer service strategies and techniques.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
- Utilized customer feedback to improve product offerings.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Cook
The Alter House
06.2020 - 06.2023
- Prepared variety of dishes using industrial kitchen equipment
- Monitored food preparation to ensure proper cooking techniques were utilized
- Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly
- Prepared special food items as needed for therapeutic diets.
- Developed creative garnishes and presentations to enhance customer experiences
- Portioned food before cooking according to standard portion sizes and recipe specifications
- Stocked and maintained sufficient levels of products to drive smooth food service.
Machine Operator
CCL Tubing
06.2021 - 02.2022
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Replenished materials and supplies as needed to maintain production.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Kept detailed production records and identified hold-ups.
Lead Budtender
Nuvue Pharma
06.2018 - 02.2019
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Restocked supplies and arranged displays.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Weighed, prepared and packaged different types of products.
- Managed high volume of cash with 100% accuracy rate.
- Checked guests' photo identification for validity and age requirements.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Lead Cook
Eurest Of Compass Group Usa
05.2017 - 01.2018
- Supervised line cooks to monitor food safety and order accuracy.
- Delegated jobs within kitchen depending on restaurant traffic and employee skill.
- Taught kitchen staff safety protocols and restaurant standards.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Took over line positions in event of emergency.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Coordinated line cook break schedules to avoid delays during busy periods and maintain adequate coverage.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Assistant Manager, Acting Manager
Maggies Farm
03.2014 - 01.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
High School Diploma -
Riverside Jr-Sr High
Taylor, PA05.2008
Skills
- Customer Relationship Management
- Stocking and Replenishing
- Attention to Detail
- Business Strategies
- MS Office
- Supporting Sales Staff
- Customer Service
- Money Management
- POS System Operations
- Calendar Management
- Professional and Courteous
- Data Entry
- Cash Handling
- Workplace Safety
- Management Support
- Issue Resolution
- Time Management
- Oral Communication
- Reliable and Punctual
- Customer Service Orientation
- Complex Problem-Solving
- Record and File Management
- Relationship Building
- Computer Skills
- POS System Operation
- New Hire Training
- Flexible Schedule
Timeline
Supervisor
Ascend
06.2023 - Current
Dispensary Associate
Trulieve
06.2022 - 06.2023
Machine Operator
CCL Tubing
06.2021 - 02.2022
Cook
The Alter House
06.2020 - 06.2023
Lead Budtender
Nuvue Pharma
06.2018 - 02.2019
Lead Cook
Eurest Of Compass Group Usa
05.2017 - 01.2018
Assistant Manager, Acting Manager
Maggies Farm
03.2014 - 01.2018
High School Diploma -
Riverside Jr-Sr High
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