Michael Mickle
Wilton Manors,FL
Summary
Dedicated and experienced professional with a proven track record of delivering exceptional customer experiences, team leadership, and operational efficiency. Skilled in resolving customer concerns, building lasting relationships, and optimizing workflows. Recognized for fostering teamwork, reducing costs, and exceeding service standards. Seeking to leverage expertise in customer satisfaction and operations management in a customer service role.
Work History
General Manager
Cattleman’s Steakhouse
- Company Overview: Congratulate Florida LLC
- Led customer service initiatives, ensuring consistent satisfaction through personalized interactions and prompt issue resolution
- Trained and mentored staff to enhance service delivery and align with organizational goals
- Improved customer retention by fostering a service-first culture and addressing guest concerns proactively
- Reduced operational costs by streamlining processes and maintaining high-quality service
- Monitored and analyzed service trends to implement targeted improvement strategies
- Congratulate Florida LLC
- Increased guest satisfaction scores by 25%
- Achieved a 20% reduction in operational labor costs while maintaining service quality
Assistant General Manager
The Black Olive
- Company Overview: Congratulate Florida LLC
- Managed customer service operations for a fine-dining restaurant, including onboarding and training over 60 employees
- Developed lasting relationships with customers, vendors, and local businesses to enhance service quality and reputation
- Resolved customer issues with a hands-on approach, ensuring satisfaction and loyalty
- Collaborated with cross-functional teams to implement customer-focused improvements
- Congratulate Florida LLC
- Awarded the “Silver Spoon” for outstanding customer service and quality
- Maintained labor costs at an industry-leading 15% while upholding high service standards
Service Manager
Bola Ristorante
- Company Overview: Congratulate Florida LLC
- Supervised all front-of-house (FOH) operations, focusing on customer service excellence and team development
- Conducted staff training to ensure a consistent, high-quality guest experience
- Utilized data-driven strategies to reduce costs while improving service efficiency
- Ensured compliance with health and safety standards to provide a secure customer environment
- Congratulate Florida LLC
- Reduced turnover by implementing team-building and recognition initiatives
- Enhanced customer satisfaction through improved service standards
Server Trainer / Mentor
Fishbones Restaurant
- Trained and mentored new team members in customer service, sales techniques, and operational procedures
- Consistently exceeded customer expectations through attentive and personalized service
- Implemented upselling strategies, resulting in increased customer spending and satisfaction
- Achieved top sales for six consecutive months
- Contributed to a $7-9 million annual turnover through superior customer engagement
Education
High School -
Skills
- Customer Relationship Management
- Team Leadership and Training
- Problem-Solving and Conflict Resolution
- Communication and Interpersonal Skills
- Performance Optimization
- Data Analysis and Reporting
- Process Improvement
Conclusion
I bring a strong commitment to providing exceptional customer experiences and achieving organizational goals. My ability to build relationships, resolve issues, and optimize performance positions me to thrive in a customer service role.
Timeline
University of Central Florida - ,
Eau Gallie High School - High School,
General Manager - Cattleman’s Steakhouse
Assistant General Manager - The Black Olive
Service Manager - Bola Ristorante
Server Trainer / Mentor - Fishbones Restaurant
Similar Profiles
Rachel GiampaRachel Giampa
Server at The Keg Steakhouse + Bar to STK SteakhouseServer at The Keg Steakhouse + Bar to STK Steakhouse
Gracelynn SipeGracelynn Sipe
Server Assistant at Outback SteakhouseServer Assistant at Outback Steakhouse
Caden ShanerCaden Shaner
Server Assistant at Outback SteakhouseServer Assistant at Outback Steakhouse
Kevin ShiellKevin Shiell
General Manager at Briggs Industrial Solutions (Briggs Equipment)General Manager at Briggs Industrial Solutions (Briggs Equipment)
David BerryDavid Berry
Flight Attendant at DELTA AIRLINESFlight Attendant at DELTA AIRLINES