Michael Midgley
Las Vegas,NV
Summary
Dynamic and results-driven Hospitality Professional with two decades of experience in high-end hospitality and bartending. Known for exceptional leadership in managing high-volume environments, with a strong focus on delivering elevated guest experiences and optimizing operational efficiency. Expertise spans beverage management, mixology, and fine dining and fast casual food and cocktail service,
Overview
9
9
years of professional experience
Work History
Lead Bartender
Midgleys Public House
08.2014 - 01.2024
- Directed daily operations, ensuring seamless execution of services in a fast-paced, high-end dining environment.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Safeguarded legal compliance by enforcing responsible alcohol consumption policies and verifying age requirements as needed.
- Served high customer volumes during special events, nights, and weekends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Built relationships with vendors to manage orders and negotiate costs.
- Led the creation and evolution of an innovative cocktail menu, crafting the opening menu and refining offerings over 10 years to align with customer preferences and market trends.
- Executed comprehensive vendor management, including sourcing, negotiating contracts, controlling costs, and streamlining deliveries. Secured favorable terms and maintained optimal inventory levels to support high-volume operations while minimizing waste.
Education
Associates Of Arts In Culinary Arts - Le Cordon Bleu
California Culinary Academy
San Francisco, CASkills
- High-Volume Floor Operations
- Suggestive Selling
- Hospitality Service Expertise
- Bar Terminology
- Wine Knowledge
- Conflict and Complaint Resolution
- Strong Work Ethic
- Aloha POS System Operation
- Interpersonal communication skills
- Collaborative team work
Timeline
Lead Bartender
Midgleys Public House
08.2014 - 01.2024
Associates Of Arts In Culinary Arts - Le Cordon Bleu
California Culinary Academy
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