Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Michael Mier

Albany,Ny

Summary

Dynamic Merchandise Associate at Home Depot with a proven track record in enhancing customer satisfaction and optimizing store layouts. Skilled in visual display installations and cash management, I excel in team collaboration and problem-solving, driving sales through effective merchandising strategies and exceptional service. Committed to maintaining organized and appealing retail environments.

Professional merchandise specialist with strong experience in inventory management, visual merchandising, and customer service. Proven track record in driving sales and optimizing product placement to enhance shopper experience. Reliable team player focused on collaboration and adapting to evolving needs. Skilled in product displays, stock organization, and trend analysis to achieve impactful results.

Overview

5
years of professional experience

Work History

Home Depot

Merchandise Associate
04.2021 - 02.2024

Job overview

  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Greeted, serviced, and thanked all customers.
  • Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
  • Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Updated signage and price tags to reflect current sales.
  • Assisted in the training and development of new associates, fostering a positive team environment.
  • Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
  • Used pallet jacks to move and position merchandise.
  • Aided loss prevention efforts by adhering to company policies and accurately completing transactions at the point of sale system.
  • Verified products appeared at correct locations in proper quantities.
  • Organized store merchandise racks by size, style, and color.
  • Arranged consistent shelves, bins, and racks at 5 Several locations by following established planograms.
  • Monitored store traffic and customer engagement to determine display effectiveness.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Used props and lighting to enhance appearance and visibility of displays.
  • Developed themes, props and lighting for merchandise displays.

Transit Towing

Tow Truck Operator
08.2019 - 01.2021

Job overview

  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
  • Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
  • Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
  • Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
  • Provided support to law enforcement agencies during incidents requiring towing or impound services, facilitating smooth operations on scene.
  • Navigated challenging driving conditions safely, minimizing potential hazards for clients'' vehicles during the towing process.
  • Troubleshot and diagnosed mechanical issues, completed basic repairs, and conducted preventive maintenance actions to keep equipment functional.
  • Increased client retention by providing exceptional customer service during difficult situations involving vehicle breakdowns or accidents.

Education

William H Taft
New York, NY

High School Diploma
06.2017

Skills

  • Retail experience
  • Store organization
  • Cash management
  • Planogram execution
  • POS systems
  • Product recovery
  • Fixture placement
  • Visual display installations
  • Display signage
  • In-store support
  • Team collaboration
  • Problem-solving
  • Critical thinking
  • Clear communication

Timeline

Merchandise Associate

Home Depot
04.2021 - 02.2024

Tow Truck Operator

Transit Towing
08.2019 - 01.2021

William H Taft

High School Diploma

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Michael Mier