Michael Mihalco
Summary
Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes. Utilizes analytical thinking and effective communication to enhance organizational performance. Track record of implementing innovative solutions and leading teams to achieve operational success.
Overview
13
13
years of professional experience
Work History
Business Analytics Manager - Multifamily Operations
Cushman & Wakefield
07.2022 - Current
- Understand short and long-term business needs and objectives/strategy while interpreting data and guiding decisions that improve performance. Develop and recommend strategic business plans for AUM; collaborate with operations to develop annual budgets and forecasts, tracking expenses, and adjusting strategies as needed.
- Present insights and analysis to different teams and partners; analysis, insights, and recommendations from the data; Perform in-depth financial analysis and market research to identify opportunities for value enhancement; Analyze financial statements and performance to identify areas for cost reduction and revenue enhancement.
- Identify process gaps and quality improvement opportunities around existing operational processes and partner with the business to resolve issues and drive improvements and efficiencies. Lead analytical and data projects.
- Acts as a liaison between AS leaders, Business Intelligence, and Technology and Data Solutions teams to set standards, resolve issues and oversee projects ensuring the system platform is robust, scalable, and flexible while defining the roadmap that will be optimal for the needs of the business.
- Develop scope and schedule project reports and manage the development of outlines for clients, asset services team, design and development and phases for assigned project.
Sr. Operations Analyst
Cushman & Wakefield
01.2019 - 07.2022
- Analyze property-level and portfolio-wide performance metrics, including occupancy, rent trends, expenses, and NOI.
- Develop and maintain dashboards, KPIs, and operational reports to support decision-making for asset management, property management, and executive teams.
- Partner with asset managers, property operations teams, and finance to drive process improvements and identify operational efficiencies.
- Conduct market research and benchmarking to support acquisitions, dispositions, and strategic planning.
- Support annual budgeting, forecasting, and reforecasting processes for multifamily assets.
- Monitor key operational initiatives and provide insights to ensure alignment with performance goals.
- Manage and improve data quality across operational systems (e.g., Yardi, RealPage, or other property management software).
- Provide analytical support for special projects, including capital improvement plans, technology implementations, and portfolio reviews.
Operations Analyst
Pinnacle Property Management Services (Acquired by C&W)
01.2017 - 01.2019
- Analyze economic and real estate market data to identify trends and draw supportable conclusions to develop analysis, reports and property operating budgets and models.
- Analysis performed on new markets, sub-market trends and pipeline projects. Interpret and analyze financial statements and market data on potential deals. Assist in preparation of reports to clients.
- Assist in identifying new business opportunities for existing clients and conduct detailed economic and demographic research to determine feasibility of transactions
- Analyzing current assets and identifying opportunities and deficiencies
Product Specialist
AXIOMETRICS INC
03.2015 - 12.2016
Data Collection Specialist
AXIOMETRICS INC
09.2014 - 02.2015
Assistant Property Manager
MERION REALTY MANAGEMENT
08.2013 - 08.2014
Marketing Representative
MERION REALTY MANAGEMENT
01.2013 - 07.2013
Education
Bachelor of Arts - Public Administration, Criminal Justice
Stephen F. Austin State University
Nacogdoches, TX12.2010
Skills
- Property Operations and Strategy
- Leasing
- Maintenance
- Resident Services
- Performance Management
- Data Interpretation/Analysis
- Market Analysis
- Rent Positioning
- Trends/Forecasting
- Due Diligence
- Underwriting
- Budgets
- Financial Analysis
- Software - Microsoft Office
- PowerPoint
- Excel
- Salesforce
- Yardi
- Cognos
- Realpage
- Power BI
Timeline
Business Analytics Manager - Multifamily Operations
Cushman & Wakefield
07.2022 - Current
Sr. Operations Analyst
Cushman & Wakefield
01.2019 - 07.2022
Operations Analyst
Pinnacle Property Management Services (Acquired by C&W)
01.2017 - 01.2019
Product Specialist
AXIOMETRICS INC
03.2015 - 12.2016
Data Collection Specialist
AXIOMETRICS INC
09.2014 - 02.2015
Assistant Property Manager
MERION REALTY MANAGEMENT
08.2013 - 08.2014
Marketing Representative
MERION REALTY MANAGEMENT
01.2013 - 07.2013
Bachelor of Arts - Public Administration, Criminal Justice
Stephen F. Austin State University
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