Michael Mihalko
Boston,MA
Summary
Self-starter with a proven track of being a high preforming team leader with measurable impacts spanning information technology, business development, operations, and administration. Seeking meaningful employment in the Information Technology or Logistics/Operations field.
Overview
16
16
years of professional experience
Work History
Co-Owner/Founder
Sustainable Defi Partnership
Boston, MA
07.2021 - Current
- Accurately processed routine financial investments such as HODL(Buy and Hold), staking, value and growth investing.
- Implementing, hosting and maintaining helium crypto Miners and 5G small cell helium/FreedomFi miners.
- Researching and deploying improved changes to optimize earnings.
Amnesty Problem Solver
Amazon
Portland, OR
06.2019 - 01.2020
- Coordinated weekly shipping schedule of products for domestic and international delivery; Responsible for day-to-day oversight of inbound, outbound, and internal sorting operations of delivery stations; Actively engaged with site and regional leadership to implement operational enhancements; Designed tasks for team members based on individual strengths to enhance operational efficiency.
Server/Bartender
Big Chill & Grill
Chattanooga, TN
02.2021 - 05.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Assistant Manager
Days Inn Hotel
Dover, NH
01.2020 - 02.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
Bartender
Papas Tapas
Delray Beach, FL
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Followed strict recipes and drink measurements to minimize product used.
Logistics Coordinator & Channel Manager
Iris, Inc
Delray Beach, FL
01.2009 - 01.2016
- Developed and maintained highly effective sales channel strategy that improved market penetration and contributed to corporate growth aspirations; Contributed to key frame agreements while supporting the offering and proposal process; Ensured appropriate communication, promotion, and training activities in the channel/segment.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Verified accurate account invoicing through collaboration with accounting department.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
- Developed and deployed strategies to save time and expenses associated with goods movements.
- Maintained damaged goods records, backorder logs and applicable regulatory reporting.
- Developed and implemented technical project management tools such as plans, schedules and responsibility and compliance matrices.
- Produced weekly status reports detailing logistic operations and problems.
Network Administrator
VFinance, Inc
Boca Raton, FL
01.2004 - 01.2009
- Established standards and procedures required to support operating environment; Designed and planned infrastructure improvements; Facilitated adoption of new technologies and applications that increased productivity and revenues, while reducing expenses; Responsible for identification and implementation of replacement server and network hardware and software.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Monitored system performance and responded to alerts.
Education
Associate of Science - Biology
Salve Regina University
Newport, RI05.2004
Associate of Arts - Spanish
University of Granada
Granada, Spain05.2004
Skills
- Interpersonal Communication
- Customer Service
- Conflict Resolution
- Team Guidance and Management
- International Logistics
- Inventory Control
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
Timeline
Co-Owner/Founder
Sustainable Defi Partnership
07.2021 - Current
Server/Bartender
Big Chill & Grill
02.2021 - 05.2022
Assistant Manager
Days Inn Hotel
01.2020 - 02.2021
Amnesty Problem Solver
Amazon
06.2019 - 01.2020
Logistics Coordinator & Channel Manager
Iris, Inc
01.2009 - 01.2016
Network Administrator
VFinance, Inc
01.2004 - 01.2009
Bartender
Papas Tapas
Associate of Science - Biology
Salve Regina University
Associate of Arts - Spanish
University of Granada
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