Summary
Overview
Work History
Education
Skills
References
Music, Personal Growth & Learning, travel, spending time with family and friends.
Timeline
Generic
Michael Miller

Michael Miller

Toledo,Illinois

Summary

To be absolutely the best that I can be at everything I do personally and professionally with all aspects of technology, professionalism, helping business customers maximize operational and workflow efficiency through cybersecurity technology, services and solutions that is architected for each customer. I was born, meant for more, and I would love to focus on technology expertise and areas where I can really impact peoples lives and make a difference, yet, with work life balance. I have a very wide diverse background from years of experience. I would love to find an MSP where an M&A opportunity with my company would drive further growth, push our staff to higher excellence and allow me to focus on vCIO/TAM/Executive level solutions. Im exceptional with problem solving and understanding the need. A hybrid work environment would be preferred as I feel more productive and driven with regular in person team interaction.

Overview

38
38
years of professional experience

Work History

President / Cybersecurity Subject Matter Expert

TEAM ITS, LLC
Mattoon, Illinois
11.2016 - Current
  • Manage daily financial status and business operations – put processes and procedures in place to ensure scalability in solutions, maintain consistency across all managed services and cybersecurity solutions, ensure efficiency in onboarding and support services, monitor and maintain highest possible level of managed services experience for customers
  • Cybersecurity Subject Matter Expert – Assist technical staff in addressing customer facing complex cybersecurity issues with implementation of services, escalation of risk and vulnerability assessment reviews, threat hunting, incident response – malicious activity, Risk Management framework planning
  • VCIO – Virtual Chief Information Officer (customer) to have quarterly meetings with customer stakeholders to align technology investment, IT Goals, and providing strategy for technology changes
  • TAM – Technology Alignment Manager – ensuring that technology implementations, improvements, aligns with customer’s expected goals
  • Technical Solutions Architect – finding solutions for difficult technological challenges that is holding back progress for customer and internally for TEAM ITS, LLC building vendor and partner relationships / constantly strategically vetting scalable technologies and expanding product and cybersecurity tools and services to support growing number of 1100 endpoints and users.
  • Drove steady stable revenue growth of over 25% each year since 2016 to over 1.1M in revenue since 2017 by expanding product offerings and identifying new market opportunities that align with TEAM ITS, LLC core values and focusing on cybersecurity NITS and CISA frameworks requirements for cyber liability insurance "insurability" requirements and MSP industry best practices.
  • Developed and implemented comprehensive risk management programs to mitigate potential liabilities.

IT Director

West & Company, LLC
Mattoon, Illinois
09.2011 - 11.2016
  • Provide budgets and planning for technology investments and upgrades, timelines for implementation strategy including cybersecurity protection solutions to prevent against ransomware attacks and other threats, facilitate and schedule technology rollouts across eighty users and eight locations in central Illinois
  • Continued to provide hardware, support services and managed services to the initial ten consulting clients I brought to West & Company, which grew to thirty-eight by 2016 that followed to TEAM ITS, LLC
  • Supporting a total of 650 endpoints internally and externally
  • Managed all procurement of technology and services for company
  • Research software platform options for all software and accounting tasks required by users.

Windows Citrix Server Farm Administrator

AMDOCS, Inc
Champaign, IL
12.2005 - 09.2011
  • As part of team of ten engineers, responsibilities included building, patching, troubleshooting, managing active directory permissions groups, automating procedures and backups of 1200 production VMWare Virtual Windows Server 2008R2 servers and 450 development servers through Citrix platform in datacenter in Champaign Illinois minimizing outages and keeping server farm access available during rolling upgrades of servers.
  • This server farm was access by 22,000 Sprint Customer Service representatives and 18,000 AMDOCS Employees 24x7x365 from all around world.
  • Responsible for managing server change control requests when patches, fixes or updates needed to be done on a particular server with roll back changes also documented
  • Responsible for upgrading RAM memory, storage disks, or for replacing HP BL20p blade servers in data center racks.

Education

Associate in Electronics Engineering Technology -

ITT Technical Institute
Indianapolis, IN

Skills

  • Disaster Recovery
  • IT Compliance
  • Project Planning
  • Technical Support Management
  • Cybersecurity Expertise
  • IT risk management
  • IT Infrastructure Management
  • IT Budgeting
  • Network Administration
  • Infrastructure development
  • Virtualization Technologies

References

References are available on request.

Music, Personal Growth & Learning, travel, spending time with family and friends.

I have had a passion for music since I was 4 years old, singing old time music and gospel songs with my Mom and picked up the acoustic guitar at the age of 18, and expanded our music and vocals significantly giving us both years of joy and entertainment since.  I also play bass guitar and piano by ear.  

I almost went in the direction of psychology instead of technology if tearing electronics apart as a child wasnt so fascinating to me!  I love self awareness, I seek the truth, I believe if continually trying to find ways to improve my self, live life in moderation, and enjoy every day and take nothing for granted.  

I have always dreamed of traveling around the world, seeing unimaginable things like angel falls, the pyramids, greek and roman ruins, ancient civilizations, deep space, science and how physics works.

I also have a strong passion for alternative medicine, health and nutrition, as well as integrative medicine.  I strive to take care of my body and feel great late into retirement years!

Timeline

President / Cybersecurity Subject Matter Expert

TEAM ITS, LLC
11.2016 - Current

IT Director

West & Company, LLC
09.2011 - 11.2016

Windows Citrix Server Farm Administrator

AMDOCS, Inc
12.2005 - 09.2011

Associate in Electronics Engineering Technology -

ITT Technical Institute
Michael Miller