Michael Miller
Macon,GA
Summary
Proven track record in enhancing operational efficiency and safety at Northrop Grumman Defense Systems, showcasing expertise in warehouse operations and communication abilities. Achieved significant improvements in customer satisfaction and team performance at Fountain Car Wash And Lube Shop, demonstrating exceptional teamwork and collaboration. Skilled in inventory counts and fostering a culture of continuous improvement, with a focus on strategic execution and results. Knowledgeable Material Coordinator bringing 8 years of related experience. Keeps materials moving quickly and accurately to meet project supply needs. Highly organized and forward-thinking with detail-oriented approach and good multitasking skills.
Overview
15
15
years of professional experience
Work History
SCA Material Coordinator
Northrop Grumman Defense Systems
10.2016 - Current
- Managed receiving operations and proper storage of incoming materials.
- Facilitated clear communication between departments regarding material needs and availability.
- Managed hazardous materials according to safety regulations, ensuring a safe work environment for all employees.
- Adhered to all safety protocols and standards when operating equipment such as forklifts.
- Trained new team members on proper procedures for handling, storing, and organizing materials within the facility.
- Improved warehouse space utilization by reorganizing storage areas according to demand patterns.
- Maintained accurate records, enabling better tracking and forecasting of material requirements.
- Reduced downtime in production by ensuring timely delivery of materials to various departments.
- Participated in continuous improvement initiatives aimed at enhancing overall efficiency within the material coordination function.
Manager
Fountain Car Wash And Lube Shop
04.2009 - 10.2016
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
No Degree - Aircraft Structural Technology
Middle Georgia Technical College
Warner Robins, GA05.2010
High School Diploma -
Westside High School
Macon, GA05.2001
Skills
- Inventory Counts
- Communication abilities
- Documentation skills
- Shipment Preparation
- Equipment Operation
- Safety awareness
- Warehouse Operations
- Receiving coordination
- Teamwork and Collaboration
- Reliability
- Time management abilities
- Continuous Improvement
Timeline
SCA Material Coordinator
Northrop Grumman Defense Systems
10.2016 - Current
Manager
Fountain Car Wash And Lube Shop
04.2009 - 10.2016
No Degree - Aircraft Structural Technology
Middle Georgia Technical College
High School Diploma -
Westside High School
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