Michael Miller
Buffalo,NY
Summary
Proven track record in enhancing customer satisfaction and revenue growth, notably at Alro Steel Corporation. Skilled in B2B sales and exceptional customer service, adept at developing strategic relationships and efficiently managing time to exceed sales targets. Demonstrates a keen ability for opportunity identification and relationship development, ensuring a competitive edge in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Inside Sales Representative
Alro Steel Corporation
07.2022 - Current
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction through sense of urgency, addressing concerns promptly, and offering tailored solutions.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
- Set up new accounts, established customer credit and set up payment methods.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
Server
Frankie Primos +39
04.2021 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Cecilia's Restaurant
04.2018 - 09.2019
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Bachelor of Science - Business Administration: Marketing
SUNY At Fredonia
Fredonia, NY05.2022
High School Diploma -
St. Joseph's Collegiate Institute
Kenmore, NY05.2018
Skills
- Exceptional customer service
- Attention to Detail
- Relationship Development
- Driven
- Organized and Efficient
- Issue Resolution
- Data Entry
- B2B Sales
- Prospect Follow-Up
- Revenue Growth
- Opportunity Identification
- Time Management
Timeline
Inside Sales Representative
Alro Steel Corporation
07.2022 - Current
Server
Frankie Primos +39
04.2021 - 05.2022
Server
Cecilia's Restaurant
04.2018 - 09.2019
Bachelor of Science - Business Administration: Marketing
SUNY At Fredonia
High School Diploma -
St. Joseph's Collegiate Institute