Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Miller

Baton Rouge,LA

Summary

Proven leader with extensive experience in operations management and executive leadership. Skilled in strategic planning and process improvement, adept at fostering cross-functional teamwork and driving performance management. Achieved significant cost savings, enhanced efficiency, and cultivated a culture of continuous development, resulting in improved company performance and stakeholder satisfaction.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Chief Operating Officer

Landry's Landscape
01.2016 - Current
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
  • Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
  • Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
  • Negotiated contracts and agreements to secure favorable terms and maximize profits.
  • Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
  • Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
  • Championed the adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels.

Sales Executive

Landry's Landscape
01.2013 - 01.2016
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
  • Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.

Director of Operations

Landry's Landscape
01.2012 - 01.2013
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.

Operations Manager

Landry's Landscape
04.2011 - 01.2012
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Owner

Miller's Lawn and Landscape
09.2008 - 04.2011
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Executive Recruiter/ Owner

KSM Search Consultants
11.2007 - 12.2008
  • Enhanced client satisfaction by consistently delivering high-quality candidates in a timely manner.
  • Handled sensitive information discreetly while maintaining strict confidentiality at all times.
  • Built an extensive network of industry connections, increasing the availability of top-tier candidates.
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
  • Reviewed resumes and applications to screen candidates to fill job positions.

Recruiter Specialist

GoodPeople
06.2006 - 09.2007
  • Developed strong relationships with hiring managers, leading to more efficient communication and better understanding of their needs for open positions.
  • Improved overall candidate experience through consistent communication, personalized support, and thorough follow-ups during the hiring process.
  • Maintained detailed records of candidate interactions and interview notes, aiding in future decision-making processes for similar roles.
  • Reduced time-to-fill for open positions by streamlining the interview process and providing timely feedback to candidates.

Supervisor of Operations

United Parcel Service, UPS
04.2004 - 06.2006
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.

Driver Service Provider

United Parcel Service, UPS
03.2000 - 04.2004
  • Navigated city streets safely while prioritizing efficiency in route planning to meet tight deadlines.
  • Developed expert knowledge of local geography, enabling quick navigation without reliance on GPS systems when necessary.
  • Assisted team drivers with meeting customer needs.
  • Improved company reputation by addressing customer complaints promptly and professionally.
  • Completed vehicle inspections daily, identifying potential maintenance issues before they became problems.
  • Enhanced customer satisfaction by providing timely and efficient transportation services.

Unload Supervisor

United Parcel Service, UPS
08.1995 - 03.2000
  • Continuously updated knowledge of industry best practices to maintain excellence in warehouse management strategies.
  • Enhanced worker safety by conducting regular trainings on proper lifting techniques and equipment usage.
  • Implemented cross-training initiatives to create a versatile workforce capable of handling multiple roles on the dock.
  • .Mentored junior staff members enabling them to grow their skills and contribute more effectively to the team''s success.
  • Improved warehouse efficiency by implementing streamlined unloading procedures and supervising staff performance.

Education

Studied - Business Management

University of Louisiana At Monroe
Monroe, LA

Skills

Operations Management

Cross-Functional Teamwork

Strategic Planning

Process Improvement

Contract Negotiation

Cost savings and reduction

Performance Management

Executive Leadership

Certification

Licensed Landscape horticulturist

Timeline

Chief Operating Officer

Landry's Landscape
01.2016 - Current

Sales Executive

Landry's Landscape
01.2013 - 01.2016

Director of Operations

Landry's Landscape
01.2012 - 01.2013

Operations Manager

Landry's Landscape
04.2011 - 01.2012

Owner

Miller's Lawn and Landscape
09.2008 - 04.2011

Executive Recruiter/ Owner

KSM Search Consultants
11.2007 - 12.2008

Recruiter Specialist

GoodPeople
06.2006 - 09.2007

Supervisor of Operations

United Parcel Service, UPS
04.2004 - 06.2006

Driver Service Provider

United Parcel Service, UPS
03.2000 - 04.2004

Unload Supervisor

United Parcel Service, UPS
08.1995 - 03.2000

Studied - Business Management

University of Louisiana At Monroe

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