Michael Miller
Spooner,WI
Summary
At Northwoods Lanes and Lounge Inc, I spearheaded partnerships and promotions, elevating brand visibility and customer engagement. Expert in customer service and safety compliance, My leadership boosted event bookings and profitability, while fostering team unity. Skilled in sales management and problem-solving, I ensured operational excellence and high satisfaction levels.
Professional manager with strong background in overseeing bowling center operations. Proven ability to enhance customer experience and streamline processes. Known for strong team collaboration and adaptability to changing situations, focusing on achieving consistent results. Expertise in staff management and customer service.
Overview
12
12
years of professional experience
Work History
Bowling Center Manager
Northwoods Lanes and Lounge Inc
01.2013 - Current
- Developed partnerships with local businesses for cross-promotional opportunities, boosting both brand awareness and customer base growth.
- Enhanced guest experience with thorough staff training in customer service and bowling techniques.
- Coordinated leagues, tournaments, and fundraisers to increase community engagement with the bowling center.
- Stayed up-to-date on industry trends and advancements in bowling technology to ensure the center remained competitive within the market.
- Created custom party packages tailored to various age groups or interests, resulting in increased event bookings at the center.
- Increased customer satisfaction by implementing efficient lane management strategies and staff scheduling.
- Managed daily operations, ensuring a smooth and enjoyable experience for all guests.
- Oversaw regular maintenance of lanes, machines, and equipment to maximize uptime and performance.
- Implemented cost-saving measures through careful budgeting and expense tracking, increasing profitability without sacrificing quality or service.
- Monitored budget and expenditures, keeping facility within budget.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
Skills
- Cleaning procedures
- Training employees
- Health and safety compliance
- Safety standards
- Bowling leagues
- Lane assignments
- Health and safety
- Sales management
- Promotions coordination
- Customer Service
- Problem-solving abilities
- Multitasking
- Reliability
- Team building
Timeline
Bowling Center Manager
Northwoods Lanes and Lounge Inc
01.2013 - Current
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