Michael Miller
Bountiful
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Warehouse Supervisor
Riverstone Logistics
12.2023 - 03.2025
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Oversaw daily operations and shipping and handling processes.
- Supervised shipping and handling operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Maintained high levels of accuracy in daily operations.
Warehouse lead
INFINITE ELECTRONICS
11.2022 - 12.2023
- Ensuring customers received their order in a timely manner, and ensuring productivity
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Established efficient loading and unloading procedures for incoming shipments, reducing wait times for trucks at the dock area.
Customer Service Representative
Andretti
11.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Part time Customer service
Learning Ambassador
Amazon.com
11.2021 - 11.2022
- Learning ambassador
- H/R work
- Served as a mentor teacher for new educators, providing guidance and support throughout their first year of teaching experience.
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
Server
BJ'S Restaurant & Brewhouse
11.2021 - 10.2022
- Host/ server part time
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
Some college - Business
Dallas Community college
Dallas, TXHigh school diploma -
Lewisville High School
Lewisville, TX05.2021
Skills
- Forklift
- Guest services
- Restaurant experience
- Customer service
- Time management
- Warehouse Experience
- Communication skills
- Order Picker
- Sales
- Packaging
- Warehouse Supervisor Experience
- Retail sales
- Shipping & Receiving
- Leadership
- Order Picking
- Computer skills
- Warehouse operations
- Inventory management
- Problem-solving
- Warehouse organization
- Loading and unloading
- Shipping and receiving
- Attention to detail
- Staff training
Certification
Driver's License
Timeline
Warehouse Supervisor
Riverstone Logistics
12.2023 - 03.2025
Customer Service Representative
Andretti
11.2022 - 11.2023
Warehouse lead
INFINITE ELECTRONICS
11.2022 - 12.2023
Learning Ambassador
Amazon.com
11.2021 - 11.2022
Server
BJ'S Restaurant & Brewhouse
11.2021 - 10.2022
High school diploma -
Lewisville High School
Some college - Business
Dallas Community college
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