Michael Miller
Ukiah,CA
Summary
Detail-oriented, calm-under-pressure professional with strong accounting, customer-service, and end-of-day reconciliation experience. Proven ability to work overnight shifts, handle guest interactions with respect and professionalism, and maintain strict confidentiality. Deep familiarity with Mendocino County and strong desire to support the Coyote Valley Band of Pomo Indians and the local community.
Overview
24
24
years of professional experience
Work History
Assistant Montessori Teacher
Tree Of Life Charter School
08.2025 - Current
- Designed and implemented engaging lesson plans to foster children's cognitive development.
- Collaborated with lead teacher to assess student progress and adapt instructional strategies.
- Facilitated a nurturing classroom environment promoting social-emotional growth among students.
- Guided students in hands-on activities, enhancing fine motor skills and creativity.
Independent Contractor
01.2021 - Current
- Created math-intensive sweepstakes gaming system (never launched) that required detailed payout modeling, probability calculations, and regulatory compliance – directly transferable to gaming/hospitality audit precision.
- Designed, implemented, and support Salesforce custom builds for two non-profits handling over 400+ users.
IT Administrator
American Red Cross
01.2012 - 01.2014
- Conducted daily and monthly financial-data audits during system migrations.
- Managed front-line user support during overnight upgrades; maintained calm, professional demeanor while resolving issues under deadline.
Tier 3 Technical Support
WDS Global
01.2007 - 01.2009
- Delivered 24/7 customer support (phone/chat) for Verizon & T-Mobile accounts; consistently met SLA response times during overnight shifts.
U.S. Navy – SSBN Submariner
01.2002 - 01.2005
- Stood extended overnight watches requiring absolute accuracy in logging, reporting, and confidentiality.
- Trained in emergency procedures and calm decision-making under pressure.
Education
B.S. - Game Development
Full Sail University
Online01.2016
Skills
- End-of-day revenue/expense auditing & daily financial reporting
- Accurate cash, credit, and comp reconciliation
- Front-desk operations: check-in/check-out, reservations, guest inquiries & complaint resolution
- Math-heavy project experience (designed math-intensive sweepstakes gaming logic – required precise payout calculations, probability tables, and regulatory compliance)
- Proficiency in property-management systems, MS Office (especially Excel), and point-of-sale software
- Overnight / graveyard shift availability (including holidays & weekends)
- Strict adherence to confidentiality and tribal sensitivity protocols
- Calm, professional representation of the organization on and off property
- Microsoft Office Suite (Excel – pivot tables, formulas, financial reporting)
- Property Management Systems (Opera, LMS – quick learner)
- Point-of-Sale & basic accounting software
- Accurate 10-key by touch
Timeline
Assistant Montessori Teacher
Tree Of Life Charter School
08.2025 - Current
Independent Contractor
01.2021 - Current
IT Administrator
American Red Cross
01.2012 - 01.2014
Tier 3 Technical Support
WDS Global
01.2007 - 01.2009
U.S. Navy – SSBN Submariner
01.2002 - 01.2005
B.S. - Game Development
Full Sail University