Michael Miller
Canton,OH
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, technology, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Repair Agent Customer Support Rep 3
Spectrum
12.2022 - 12.2025
- Diagnosed and resolved customer repair issues efficiently using advanced troubleshooting techniques.
- Collaborated with technicians to streamline repair processes and enhance service delivery quality.
- Provided training and mentorship to junior agents on technical systems and customer interaction best practices.
- Implemented process improvements that reduced repair turnaround time while maintaining high customer satisfaction levels.
- Resolved customer inquiries through phone, email, and chat channels.
- Trained new team members on customer service protocols and best practices.
- Managed escalated customer issues, ensuring timely and effective resolutions.
- Collaborated with cross-functional teams to streamline order fulfillment processes.
- Maintained accurate records of customer interactions using CRM software.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Door Dasher
Door Dash
08.2022 - 12.2022
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Developed and maintained professional relations between customer, store personnel and company.
- Stayed in constant communication with dispatching team to quickly respond to delivery updates.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Recruitment Specialist
Express Employment Professionals
02.2022 - 07.2022
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Supported management in developing and implementing personnel policies and procedures.
- Explained human resources policies, procedures, laws, standards and regulations to each employee.
- Hired employees and initiated new hire paperwork process.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Verified applicant references and employment details.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Daily use of Microsoft Office, Excel, Email.
Door Dasher
Door Dash
06.2021 - 01.2022
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Developed and maintained professional relations between customer, store personnel and company.
Account Manager
Synchrony Financial
08.2017 - 05.2021
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Liaised between account holders and various departments.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Provided assistance plans and settlement offers on delinquent accounts.
- Resolved escalated calls from frontline agents.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Interviewed new hires.
- Documented interactions in computer database and updated information.
Crew Trainer / Crew Chief
Serv Pro
06.2015 - 07.2017
- Fire and water damage restoration.
- Effectively and efficiently lead 2-4 man crews on job sites.
- Effectively trained new technicians how to safely do fire and water damage restoration.
- Provided outstanding customer service in customer homes, and over the phone.
- Strictly and effectively followed all IICRC guidelines and regulations.
- Accurately read, understood, and carried out written instructions.
- Drove a 13ft box truck to job sites.
- Supported technicians in equipment maintenance and repair.
- Daily use of tools including power tools, hand tools, measuring devises.
- Demolition of drywall, plaster, and various types of flooring.
- Spot cleaned furniture and carpet.
- Steam cleaned and shampooed carpeted areas.
- Packed out customer contents.
- Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
Line Cook
Hide A Way Buffalo Grill
02.2012 - 05.2015
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.
- Spoke with patrons to ensure satisfaction with food and service.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices.
- Stored food in designated containers and storage areas to prevent spoilage.
- Communicated with other kitchen team members to ensure food was prepared on time and correctly.
Education
High School Diploma -
GlenOak High School
1801 Schneider Street NE Canton, OH 447212014
Skills
- Hand/power tools
- Fast learner
- Strong team player
- Creative problem solver
- Computer and Phone skills
- Exceptional communication skills
- Driving commercial vehicles
- Customer service
- Strong initiative
- Interviewing and hiring
- Technical diagnosis
- Diagnostic testing
- Service call coordination
Certification
IICRC certified
Timeline
Repair Agent Customer Support Rep 3
Spectrum
12.2022 - 12.2025
Door Dasher
Door Dash
08.2022 - 12.2022
Recruitment Specialist
Express Employment Professionals
02.2022 - 07.2022
Door Dasher
Door Dash
06.2021 - 01.2022
Account Manager
Synchrony Financial
08.2017 - 05.2021
Crew Trainer / Crew Chief
Serv Pro
06.2015 - 07.2017
Line Cook
Hide A Way Buffalo Grill
02.2012 - 05.2015
High School Diploma -
GlenOak High School