Michael Mills
Zebulon,North Carolina
Summary
Knowledgeable construction professional known for developing effective schedules, creating plans to see projects through to completion and keeping multiple projects on schedule to meet tight deadlines.
Overview
16
16
years of professional experience
Work History
Construction Coordinator
Charter Spectrum
06.2018 - Current
- Kept projects on schedule and within budget.
- Coordinated and completed residential/ commercial surveys
- Managed commercial construction projects by working effectively with general contractors and developers.
- Executed pre-construction milestones on project schedule.
- Consulted with clients to define objectives and develop scope of project in detail.
- Participated in progress and regular status meetings with project team.
Business Class Technician
Charter Spectrum
06.2017 - 07.2018
- Performed basic to complex installation & troubleshoot/repair coax based phone, internet or video services in a commercial environment.
- Surveyed, install, & maintained Wi-Fi Network products to include routers, gateway servers, Ethernet switches & wireless access points in small to medium business environment.
- Perform repair & maintenance on voice systems; Installing, uninstalling & reconnecting NEU devices and backup powering; Initiating DHCP script when applicable.
- Worked closely with our customer technical support personnel to diagnose & correct service related issues.
Nesting Field Coach
Time Warner Cable/Charter Spectrum
12.2012 - 06.2017
- Provided guidance,direction,training and performance reviews to new technicians and management.
- Communicated and educated safety rules, procedures and policies.
- Conducted meetings and training classes for newly hired technicians.
- Trained and mentored over 150 newly hired technicians.
- Conducted live field training for new technicians.
- Responsible for inventorying and issuing new tools for newly hired technicians.
Technical Operations Center Technician
Time
06.2012 - 12.2012
- Excellent communication skills, both verbal and written.
- Utilize service tools to monitor plant efficiency and outages.
- Communicated with customers and cancelled service calls after outages cleared to eliminate truck rolls.
- Worked well in a team setting, providing support and guidance.
Broadband Service Technician
Time Warner Cable
08.2007 - 06.2012
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed, configured and upgraded telephony,data and video equipment to company standards.
- Explained operation and routine maintenance protocols to customers.
- Mentored new technicians on the team.
Education
Business Administration And Management
North Carolina Central University
Durham, NCAssociate in Electronics Engineering Technology - Electronics Technology
Electronic Computer Programming Institute
Norfolk, VASkills
- Knowledgeable in Construction Safety
- Project Compliance
- Daily Progress Reports
- Permit Procurement
Timeline
Construction Coordinator
Charter Spectrum
06.2018 - Current
Business Class Technician
Charter Spectrum
06.2017 - 07.2018
Nesting Field Coach
Time Warner Cable/Charter Spectrum
12.2012 - 06.2017
Technical Operations Center Technician
Time
06.2012 - 12.2012
Broadband Service Technician
Time Warner Cable
08.2007 - 06.2012
Business Administration And Management
North Carolina Central University
Associate in Electronics Engineering Technology - Electronics Technology
Electronic Computer Programming Institute