MICHAEL MILLS
Miami,FL
Summary
Accomplished professional with extensive experience in golf course maintenance and customer service, notably with Miami Dade Parks and Recreation. Demonstrated expertise in golf industry knowledge and equipment operation skills, complemented by strong communication skills. Proven track record of enhancing customer satisfaction and operational efficiency, contributing to significant improvements in course conditions and guest experience.
Overview
23
23
years of professional experience
Work History
GOLF COURSE MAINTENANCE
Miami Dade Parks and Recreation
07.2017 - Current
- Promoted a safe environment by adhering to safety protocols during golf course maintenance tasks.
- Trained new employees on proper equipment use, safety protocols, and best practices in golf course maintenance.
- Developed strong communication skills while working closely with golf course staff members and management teams.
- Contributed to the overall success of the golf course by ensuring all tasks were completed in a timely and efficient manner.
- Enhanced golf course conditions by regularly inspecting and maintaining the course.
- Enhanced customer satisfaction by providing friendly and efficient service to golf course patrons.
- Collaborated with golf course superintendent to develop strategic plans for ongoing maintenance projects and improvements.
- Offered assistance beyond scheduled sessions as needed to ensure comprehensive understanding of course materials.
- Increased golfer satisfaction with diligent attention to detail in maintaining greens, tees, and fairways.
- Handled light custodial operations on golf course grounds and buildings.
Golf Cart Attendant
Miami Dade Parks and Recreation
03.2015 - 07.2017
- Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Contributed to a positive atmosphere by fostering friendly interactions between staff and guests.
- Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
- Improved customer satisfaction by providing exceptional service and assistance to golfers.
- Shut down facility daily by turning off lights, storing equipment and locking doors.
- Resolved guest concerns in a timely manner by addressing issues with professionalism and courtesy.
- Provided valuable support during tournaments, ensuring smooth operations throughout events.
- Collaborated with team members to streamline work processes, improving overall productivity levels.
- Supported clubhouse operations when needed, contributing positively to the overall guest experience.
- Used Ball Picker Cart to recover range balls.
- Assisted in event setup and breakdown efforts, ensuring seamless transitions between venue functions.
- Boosted cart longevity through meticulous adherence to scheduled maintenance procedures.
- Ensured smooth operations at golf course by maintaining cleanliness and orderliness of golf carts.
- Increased operational efficiency, conducted regular battery checks and charging of electric carts.
- Strengthened team collaboration, worked closely with pro shop staff to address customer needs.
- Fostered welcoming environment, greeted guests upon arrival and directed them to starting point.
- Supported event organization, coordinated cart availability for tournaments and special events.
- Elevated course appearance, assisted with removal of litter and debris from golf course.
- Built and established positive relationships with patrons, team members and supervisors.
- Set up promotional displays and equipment for special events and activities.
- Delivered information and details of interest about facility to visitors.
Shipping and Receiving Manager
Labor Law Compliance Institute
01.2008 - 03.2015
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
- Supervised warehouse staff, providing training and guidance to improve overall performance.
- Streamlined receiving operations for faster turnaround times and improved customer satisfaction.
- Collaborated with manufacturing and supply chain management.
Sales Associate
Edwin Watts Golf
01.2006 - 01.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Golf Cart Attendant
Golf Club of Miami / Miami Dade Parks
06.2001 - 01.2006
- Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Resolved guest concerns in a timely manner by addressing issues with professionalism and courtesy.
- Provided valuable support during tournaments, ensuring smooth operations throughout events.
- Collaborated with team members to streamline work processes, improving overall productivity levels.
- Supported clubhouse operations when needed, contributing positively to the overall guest experience.
- Run range picker to recover range balls.
- Ensured smooth operations at golf course by maintaining cleanliness and orderliness of golf carts.
- Increased operational efficiency, conducted regular battery checks and charging of electric carts.
- Contributed to positive team atmosphere, shared best practices for cart maintenance with new staff.
- Reduced wait times for guests, quickly responded to requests for additional carts during peak hours.
- Fostered welcoming environment, greeted guests upon arrival and directed them to starting point.
- Improved customer service by providing friendly and helpful assistance to golfers.
- Supported event organization, coordinated cart availability for tournaments and special events.
- Built and established positive relationships with patrons, team members and supervisors.
- Set up promotional displays and equipment for special events and activities.
- Delivered information and details of interest about facility to visitors.
Education
High School Diploma -
American Heritage High School
Plantation, FL06.2001
Skills
- Golf Course Maintenance Knowledge
- Golf Course Maintenance
- Golf industry knowledge
- Golf equipment understanding
- Golf Etiquette
- Equipment maintenance awareness
- Cleaning and maintenance
Additional Information
I have lived at the Country Club of Miami all my life.
My Parents have lived there since 1977 and bought there home there in 1980.
I own and live in a Condo on the eighteenth Hole.
My passion is golf and my passion is for the Country Club of Miami to become the great Facility it once was.
My longevity of as an employee at the Country Club of Miami is longer than any other employee.
Timeline
GOLF COURSE MAINTENANCE
Miami Dade Parks and Recreation
07.2017 - Current
Golf Cart Attendant
Miami Dade Parks and Recreation
03.2015 - 07.2017
Shipping and Receiving Manager
Labor Law Compliance Institute
01.2008 - 03.2015
Sales Associate
Edwin Watts Golf
01.2006 - 01.2008
Golf Cart Attendant
Golf Club of Miami / Miami Dade Parks
06.2001 - 01.2006
High School Diploma -
American Heritage High School
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