Michael Mills
Cleveland,OH
Summary
Experienced account manager skilled in client servicing and communication. Utilizes targeted salesmanship techniques to achieve sales goals and increase revenue with new accounts. Maintains strong relationships with existing clients.
Overview
19
19
years of professional experience
Work History
Account Manager
MetLife Legal Plans
Cleveland, OH
03.2018 - 06.2024
- Emphasize premium customer service from start to finish throughout the sales cycle.
- Developed strategies to increase revenue from existing accounts.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Maintained accurate records of all customer interactions in the CRM system.
- Acted as main point of contact in matters relating to client concerns and needs.
- De-escalated customer interactions by providing alternative solutions to issues.
- Renewed existing accounts by building relationships with clients.
- Cultivated strong partnerships with important clientele, ensuring continuous customer satisfaction.
- Delivered orientation sessions to freshly hired Account Managers.
- Recognized growth opportunities through client data analysis.
Inside Sales Representative
Merit Brass Company
Richmond Heights, OH
10.2005 - 05.2017
- Actively participated in the development and evolution of brand identities, was involved in various stages of project lifecycles, and contributed to projects that received awards
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
- Maintained detailed records of customer interactions, orders and account status updates.
- Established relationships with key decision makers at target companies.
- Followed up on pending orders and inquiries in a timely manner.
- Analyzed market trends to develop competitive pricing strategies for new products and services.
- Assisted in resolving customer complaints in a prompt manner.
- Participated in trade shows and conventions to generate leads.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Delivered superior customer support to improve account retention rate.
- Developed and implemented strategies to increase sales volume.
Education
MBA - Business Administration And Management
Texas A&M University - Corpus Christi
Corpus Christi, TX01.2020
Bachelor of Arts - Finance
Cleveland State University
Cleveland, OH12-2017
Skills
- Data Analytics
- Excellent communication skills
- Customer Relationship Management (CRM)
- Relationship building and management
- Salesforce expertise
- Communication skills
Timeline
Account Manager
MetLife Legal Plans
03.2018 - 06.2024
Inside Sales Representative
Merit Brass Company
10.2005 - 05.2017
MBA - Business Administration And Management
Texas A&M University - Corpus Christi
Bachelor of Arts - Finance
Cleveland State University
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