Michael Miranda
Rio Rancho
Summary
Compassionate professional with ten years of experience in customer service and program coordination, seeking to transition into the mental health field to support individuals and communities in achieving wellness. Deeply committed to a holistic approach that addresses mental health challenges, particularly for those impacted by adverse childhood experiences. Skilled in building meaningful relationships, fostering collaboration, and creating supportive environments that encourage healing and growth. Experienced in recruitment, event management, and operational efficiency, with proven strengths in budgeting, scheduling, and conflict resolution. Dedicated to being an asset to my community by promoting accessible mental health resources, enhancing resilience, and driving positive change.
Overview
10
10
years of professional experience
Work History
Internship/Practicum Counselor
A New Awakening
01.2025 - Current
- Co-lead and facilitate individual and couple counseling sessions.
- Co-facilitate substance use and anger management groups.
- Prepare and plan for individual and group counseling sessions to ensure comprehensive content that drives engagement.
- Completion of client documentation, including progress notes, treatment plans, and intake forms.
- Participation in staff meetings to discuss complex cases and provide insights.
Ph.D. and Online Program Coordinator
University of New Mexico-College of Population Health
09.2022 - Current
- Coordinate and advise on admissions to meet enrollment goals, enhancing applicant experience.
- Serve as the primary contact for prospective Ph.D. candidates, providing detailed program information.
- Organize and manage new student orientations and graduation events, ensuring smooth execution.
- Handle event logistics, including scheduling, venue setup, and catering, ensuring seamless operations.
- Support faculty with book orders and assist in online and in-person class management.
- Analyze and optimize admissions processes, enhancing efficiency and applicant experience for the Ph.D. program.
- Provide in-depth information to prospective candidates, effectively increasing interest and applications for the Ph.D. program.
- Contribute to policy and process development throughout the college.
Game Day Assistant
University of New Mexico-Lobo TV
04.2021 - 09.2022
- Set up and dismantled camera equipment for sports events, ensuring timely and efficient operations.
- Operated cameras during live broadcasts, maintaining high-quality visuals and seamless transitions.
- Followed producer instructions closely, contributing to flawless live broadcast execution.
- Coordinated sponsor advertisement scripts with the Lobo sports marketing team, boosting sponsorship visibility.
- Streamlined production room operations by efficiently managing scorekeeping and replays, enhancing the accuracy of live broadcasts.
- Worked closely with the sports marketing team to integrate sponsor advertisements seamlessly into live broadcasts, boosting sponsor visibility.
- Introduced advanced camera techniques, elevating live broadcast visuals and audience engagement.
Customer Service Associate
FedEx Office Print and Ship Center
10.2018 - 04.2021
- Maintained office equipment and maintained stock for optimal performance.
- Maintained a professional and helpful attitude while assisting customers-enhanced customer satisfaction by effectively advising on printing and shipping solutions, leading to repeat business.
- Managed and optimized printing and shipping operations to ensure timely and accurate service delivery.
- Worked closely with team members to streamline processes, improving overall efficiency and customer experience.
- Executed precise printing and binding tasks, ensuring high-quality output and customer satisfaction.
Sales Representative
Republic National Distributing Company
12.2016 - 01.2018
- Consistently achieved monthly goals while adhering to organizational product goals and account-specific standards and guidelines-streamlined inventory processes, enhancing stock accuracy and communication with department heads.
- Built rapport with retail/grocery department managers. Fostering healthy business relationships.
- Surpassed monthly sales targets through proactive client engagement and strategic product placement.
- Worked closely with retail managers to ensure shelves were stocked and visually appealing, boosting sales.
- Diligently monitored stock levels, ensuring timely reordering and minimizing out-of-stock situations.
- Analyzed sales trends and customer preferences, optimizing product placement to boost sales and improve inventory turnover.
General Manager
Cowboy Chicken
07.2015 - 12.2016
- Scheduled staff efficiently, balancing service needs and labor costs, leading to improved operational efficiency.
- Managed daily, weekly, and monthly inventories. Tracking product orders, maintaining stock levels to meet demand, and supporting uninterrupted service and waste reduction.
- Trained kitchen and dining team members, enhancing overall team performance and service quality.
- Aligned P&L reports with company goals, contributing to strategic financial planning and long-term profitability.
- Optimized labor costs through effective scheduling, aligning with service needs, and enhancing operational efficiency.
- Collaborated with supervisors to train team members, ensuring consistent high performance and adherence to company standards.
- Ensured compliance with health codes and motivated employees to maintain high standards, improving overall workplace safety and hygiene.
- Implemented marketing strategies that boosted customer engagement, driving increased footfall and sales.
Education
M.A. - Clinical Mental Health Counseling
Adams State University
Alamosa, CO05-2026
Grant Writing Certificate -
University of New Mexico
Albuquerque, NM01.2023
BA - Interpersonal and Organizational Communication
University of New Mexico
Albuquerque, NM05-2022
Prerequisites for Bachelor of Arts Degree -
Santa Fe Community College
Santa Fe, NM01.2020
High School Diploma -
Broken Arrow High School
Broken Arrow, OK01.2003
Skills
- Organizational Communications
- Conflict Management
- Intercultural Communication
- Interpersonal Communication
- Empathy and Emotional Support
- Active Listening
- Research Skills
- Analytical
- Team Building/Training
- Attention to Detail
- Leadership
- Guest Service Excellence
- Budgeting and Cost Controls
- Payroll/P&L Management
- Vendor/Inventory Management
- Profit & Growth Strategies
- Student Recruitment
- Event Coordination
- Scheduling
- Microsoft Word
- Microsoft Excel
Timeline
Internship/Practicum Counselor
A New Awakening
01.2025 - Current
Ph.D. and Online Program Coordinator
University of New Mexico-College of Population Health
09.2022 - Current
Game Day Assistant
University of New Mexico-Lobo TV
04.2021 - 09.2022
Customer Service Associate
FedEx Office Print and Ship Center
10.2018 - 04.2021
Sales Representative
Republic National Distributing Company
12.2016 - 01.2018
General Manager
Cowboy Chicken
07.2015 - 12.2016
M.A. - Clinical Mental Health Counseling
Adams State University
Grant Writing Certificate -
University of New Mexico
BA - Interpersonal and Organizational Communication
University of New Mexico
Prerequisites for Bachelor of Arts Degree -
Santa Fe Community College
High School Diploma -
Broken Arrow High School