Michael Mitchell
Dallas,TX
Summary
Exceptional leader talented at management, recruitment and team development. Technically-savvy with outstanding relationship building, training and presentation skills. Experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and creative solutions.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Managing Director
Mitchison Solutions
Dallas, TX
07.2020 - Current
- Interacted with internal and external clients to understand business needs and translate into business improvements
- Oversaw media production, increasing revenue by 20% for future re-branding strategy
- Applied problem-solving skills to analyze/resolve issues impacting renewal of multiple business certifications
- Managed P&L reports on company financial metrics to assess a decrease in expenses by 20%
- Supported leadership team with reporting, analysis and business presentations to grow future divisional strategies
- Managed staff recruitment, benefits, and PTO for over 25 employees/contractors
Operations Dispatch Supervisor
Greyhound
Dallas, TX
03.2023 - 03.2024
- Evaluated and adjusted over 50 routes based on daily needs, available personnel, traffic hazards, and weather conditions.
- Optimized routes through careful planning, with a decrease of 30% in travel expenses for the operations department.
- Closely monitored dispatch boards to triage and prioritize over 100 daily calls from internal clients.
- Implemented conflict resolutions with drivers and other personnel regarding CBA, DOT, and FMCSA regulations.
- Resolved travel conflicts for lodging, flights, and meals based on union contract.
- Managed daily registry to provide an accurate cost of operator compensation and on time performance.
Director of Operations
Senior Focused Relocations
Dallas, TX
01.2017 - 06.2020
- Collaborated with Sales and Marketing Manager to increase quarterly revenue by 30%
- Negotiated vendor rates to 25% decrease in monthly service fees
- Implemented new process plan; reducing sales and operations expenses by 35%
- Recruited and retained company workforce of 20+ by revising company policies and promoting internally
- Increased client and community referrals by 40% by resolving previous issues affecting profitability
- Advised ownership on imperative capital expenditures needed for baby boomer expansion plan
Operations Manager
Senior Focused Relocations
Dallas, TX
11.2014 - 01.2017
- Managed operations team of 10+ employees at multiple locations on a daily basis
- Recruited and trained new employees to perform at 90% efficiency during probationary period
- Reduced average contract expenses by 20% through aggressive negotiations with vendors
- Increased client referrals by reducing quarterly property damage to 3% of projected budget
- Provided field support as Team Lead when sales goals exceeded 100% of capacity
Trainer/Team Lead
Senior Focused Relocations
Dallas, TX
08.2009 - 11.2014
- Trained new hires in class and on-site regarding proper company policies and processes
- Improved team efficiency by 50% through revisions of company processes
- Worked directly with sales, clients and senior communities to achieve safe and stress-free transition
- Led teams in completion of customized relocation projects within 10% of estimate
- Eliminated potential safety risks to clients by restricting transport of safety hazards
Education
Bachelor of Arts - Communication, Theatre Arts
Carroll University
Waukesha, WI 09.2002 - 05.2006
Skills
Client assessment and analysisStaff recruitment and developmentRisk management processes and analysisTeam leadershipBudgeting and financeStrong verbal communicationConflict resolution
Strategic planning
Operations management
Microsoft Office Suite
Operations analysis
Staff Management
Media Production Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Timeline
Operations Dispatch Supervisor
Greyhound
03.2023 - 03.2024
Managing Director
Mitchison Solutions
07.2020 - Current
Director of Operations
Senior Focused Relocations
01.2017 - 06.2020
Operations Manager
Senior Focused Relocations
11.2014 - 01.2017
Trainer/Team Lead
Senior Focused Relocations
08.2009 - 11.2014
Bachelor of Arts - Communication, Theatre Arts
Carroll University
09.2002 - 05.2006