Michael Mitchell
Atlanta,GA
Summary
Accomplished Professional with a proven track record in enhancing customer satisfaction and streamlining operations. Expertise in accounts receivable and strategic planning, paired with strong team leadership and problem resolution skills. Noteworthy achievements include significant improvements in data integrity and the successful cultivation of lasting client relationships, all while aligning efforts with company objectives. Career aspirations focus on leveraging these skills to drive further operational excellence.
Overview
14
14
years of professional experience
Work History
Senior Account Specialist
State Farm
Dunwoody, GA - Georgia
09.2022 - 08.2024
- Developed and implemented strategies to increase customer satisfaction levels.
- Prepared invoices, billing statements and accounts receivable reports.
- Analyzed customer account activity and provided monthly performance summaries.
- Processed refunds or credits in accordance with company policies.
- Performed data entry of client information into CRM system.
- Resolved complex customer inquiries regarding payment issues, product availability, pricing and delivery dates.
- Worked collaboratively with other departments to ensure customer requirements were met.
- Reviewed financial statements and identified discrepancies for resolution.
- Responded promptly to customer complaints or requests for assistance via phone or email.
Payroll Department
Johnson Service Group
10.2020 - 08.2022
- Managed client requests and payroll inquiries to ensure that accurate employee wages were reflected on W-2 reports.
- Remitted taxes to the appropriate government agencies.
- I drafted emails to clients and developed informative materials to aid them in using company services; I troubleshot issues when required.
- Resolved escalated cases submitted by clients on a consistent basis.
- Maintained an open line of communication with managers and coworkers through video chat and conferences to promote synergy and the achievement of objectives.
- Resolved customer complaints in a timely manner, providing satisfactory solutions for both parties involved.
Office Manager
Ashley Furniture
Atlanta Metro Area
03.2017 - 08.2020
- Cultivated a work environment conducive to high performance by strengthening cohesiveness across departments.
- Oversaw all facets of operations, from budgeting, reporting, and planning to policy development and auditing.
- Executed additional tasks when required, and aided the HR division in the recruitment process.
- Led the strategic planning of the business, forged partnerships with other organizations, and collaborated cross-functionally to drive growth.
- Streamlined operational policies and procedures, and evaluated effectiveness to optimize organizational performance.
- I assembled a list of customers with overdue accounts and conducted phone calls in a professional manner to obtain payments.
- Ensured that legal and regulatory documents were filed in adherence to applicable laws and regulations.
General Clerk II
SM Resources Corporation
Atlanta Metro Area
03.2013 - 03.2017
- Directed 75 employees and all functions within the department to optimize performance.
- Supported employees with VA forms and correspondence; developed, monitored, and audited staff to ensure top-tier customer service.
- Accurately indexed and classified veteran documents to ensure prompt processing of claims.
- Produced and implemented databases and spreadsheets to enhance the inventory management process and reporting accuracy.
- Inputted records and data into the Veterans Benefits Management System, and responded to requests from the VA to obtain files for claims and appointments.
Billing Specialist
Trinity Billing Group
Atlanta Metro Area
05.2010 - 03.2013
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Generated periodic reports summarizing account balances and collection activities.
- Assisted in developing strategies for improving collections processes.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Developed financial reports detailing accounts receivable aging status.
- Performed additional duties as assigned by management team.
- Reconciled daily cash receipts with total deposits on bank statement.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Worked closely with patients to discuss payment arrangements when needed.
Education
Healthcare Administration -
Georgia State University
Atlanta, GA01.2020
Medical Billing and Coding -
United Educational Institute
Skills
- Payroll Processing
- Accounts Payable / Receivable
- Strategic planning
- Task prioritization
- Organization
- Problem resolution
- Team Building and Leadership
- Relationship Building
- Data Integrity and Analysis
- Information confidentiality
- Time management
- 65 WPM typing speed
- Account investigations
- Billing issue resolution
- Customer engagement
- Report writing
- Schedule coordination
- Microsoft office proficiency
- CRM software
Timeline
Senior Account Specialist
State Farm
09.2022 - 08.2024
Payroll Department
Johnson Service Group
10.2020 - 08.2022
Office Manager
Ashley Furniture
03.2017 - 08.2020
General Clerk II
SM Resources Corporation
03.2013 - 03.2017
Billing Specialist
Trinity Billing Group
05.2010 - 03.2013
Healthcare Administration -
Georgia State University
Medical Billing and Coding -
United Educational Institute
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