Michael mitchell
newcastle
Summary
Dynamic Warehouse Manager with a proven track record at Pallet Masters, excelling in inventory management and conflict resolution. Expert in analyzing warranty claims and negotiating with vendors to enhance product quality and reduce costs. Committed to maintaining high standards of quality control while fostering a collaborative team environment.
Overview
6
6
years of professional experience
Work History
Warehouse Manager
Pallet Masters
Newcastle
02.2019 - 03.2025
- Reviewed and analyzed warranty claims to determine coverage eligibility.
- Analyzed customer feedback to identify potential product defects or service issues.
- Investigated customer complaints related to product quality or service provided under a manufacturer's warrantee policy.
- Tracked data related to returns, repairs, replacements, and credits for reporting purposes.
- Collaborated with vendors on developing strategies for reducing cost of goods sold due to defective products being returned under a manufacturer's warranty policy.
- Maintained records of all product warranties and associated documentation.
- Negotiated with suppliers to ensure compliance with contractual obligations and warranty requirements.
- Assigned work and monitored performance of project personnel.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Stocker
Doller General
North East
10.2023 - 12.2023
- Monitored expiration dates of perishable items to ensure freshness.
- Maintained accurate inventory levels through regular stock checks.
- Inspected stock for damage or defects and reported issues to management.
- Completed documentation related to receiving, stocking, returns and other activities accurately.
- Organized storage areas for efficient use of space.
Education
GED -
Prince Edward High School
Farmville, VA06-2002
Skills
- Inventory management
- Data analysis
- Vendor negotiation
- Warranty tracking
- Conflict resolution
- Quality control
Timeline
Stocker
Doller General
10.2023 - 12.2023
Warehouse Manager
Pallet Masters
02.2019 - 03.2025
GED -
Prince Edward High School
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