Summary
Overview
Work History
Education
Skills
Certification
Timeline
DeliveryDriver
Michael Mitchell II

Michael Mitchell II

Katy,TX

Summary

Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Delivery Driver

Amazon: DSP (TGPA)
02.2025 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Delivered packages to customer doorsteps and business offices.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.

Delivery Driver

Amazon: DSP (New Deal Logistics)
11.2023 - 02.2025
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Delivered packages to customer doorsteps and business offices.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

TLE Service Technician

Walmart (auto)
01.2023 - 05.2023


  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Inspected equipment to diagnose operational issues.

Overnight Stock Associate

Walmart (produce)
03.2020 - 01.2023
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
  • Unloaded arriving product stock and moved to store display areas.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Checked aisles for spills to complete quick clean-up.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Ensured timely product availability for customers by efficiently unloading and stocking merchandise.

Flight Attendant / Training

SkyWest Airlines
11.2019 - 12.2019
  • Maintain the safety of all passengers.
  • Make sure all passengers are in their correct seat
  • Maintain professionalism with passengers and fellow crew members.
  • Maintain communication between the flight attendants and the captain.
  • Handle any complaints or disturbances on the plane during loading, flight and after landing.
  • Maintaining any medical needs for all passengers in case of emergencies.

Junior claims Agent

iQor
01.2019 - 11.2019
  • Assist customers with filling claims for lost, stolen, and damaged devices.
  • handle sensitive customer personal information
  • Take payments for the claim completed.
  • Informing customers about their claim process and the way the insurance works.
  • Offering insurance sale on every call.
  • Reduced claims processing time by prioritizing tasks.

Assistant Manager

popeyes
02.2015 - 12.2019
  • I started out as a cashier, then promoted to management in February of 2015.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Kept count of safe and all registers during my shift.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cross-trained existing employees to maximize team agility and performance.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Basic counting, problem-solving, people skills and Microsoft
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Cashier, Prep, Cook, Seasoner

Popeyes® Louisana Kitchen
04.2012 - 02.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
  • Trained and assisted new kitchen staff members.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Education

High school diploma -

Morton Ranch High School
Katy, TX
05-2013

Skills

  • Windows
  • IOS
  • Typing (45 words per min)
  • Front desk
  • Teamwork and collaboration
  • Valid Driver's license
  • Cash Handling
  • Microsoft Office (6 years)
  • Confidentiality (2 years)
  • Customer service
  • Attention to detail
  • Time management
  • Problem-solving
  • Clean driving record
  • Food Preparation
  • Oil Change
  • Tire replacement
  • Strong work ethic
  • First aid
  • Hospitality service expertise
  • Public speaking

Certification

Driver's License

Timeline

Delivery Driver

Amazon: DSP (TGPA)
02.2025 - Current

Delivery Driver

Amazon: DSP (New Deal Logistics)
11.2023 - 02.2025

TLE Service Technician

Walmart (auto)
01.2023 - 05.2023

Overnight Stock Associate

Walmart (produce)
03.2020 - 01.2023

Flight Attendant / Training

SkyWest Airlines
11.2019 - 12.2019

Junior claims Agent

iQor
01.2019 - 11.2019

Assistant Manager

popeyes
02.2015 - 12.2019

Cashier, Prep, Cook, Seasoner

Popeyes® Louisana Kitchen
04.2012 - 02.2015

High school diploma -

Morton Ranch High School

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