Michael Mohica
Austin
Summary
Dynamic and results-driven hospitality professional with over 10 years of experience in the bar industry, including roles as Assistant General Manager and General Manager. Proven track record of enhancing operational efficiency, driving revenue growth, and delivering exceptional guest experiences. Over the past year and a half, I have successfully transitioned to a management role within HYATT, where I have further developed my leadership skills and strategic acumen. Adept at team building, staff training, and implementing innovative solutions that foster a positive work environment and elevate service standards. Committed to excellence in hospitality and passionate about creating memorable experiences for guests while achieving organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Thompson Hotel
08.2024 - Current
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Maintain a clean, safe, and organized restaurant environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Complete regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Bar Supervisor
Thompson Hotels
05.2024 - 08.2024
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Evaluated employee performance periodically through observation, feedback sessions, goal-setting meetings.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Bartender
Thompson Hotels
03.2024 - 05.2024
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Assistant General Manager
Rustic Tap
01.2020 - 02.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Developed partnerships with local businesses, expanding brand's presence and community involvement.
General Manager
The Ranch
07.2016 - 01.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
Education
Associate Of Applied Science - Hospitality Management
Le Cordon Bleu
Chicago08.2013
Skills
- Shift management
- Food safety compliance
- Employee scheduling
- Staff training and development
- POS system
- Team leadership
- Supply ordering and management
Certification
- Manager food handler certificate
- Compliance conflict of interest certificate
- Compliance human trafficking certificate
Timeline
Assistant Restaurant Manager
Thompson Hotel
08.2024 - Current
Bar Supervisor
Thompson Hotels
05.2024 - 08.2024
Bartender
Thompson Hotels
03.2024 - 05.2024
Assistant General Manager
Rustic Tap
01.2020 - 02.2024
General Manager
The Ranch
07.2016 - 01.2020
- Manager food handler certificate
- Compliance conflict of interest certificate
- Compliance human trafficking certificate
Associate Of Applied Science - Hospitality Management
Le Cordon Bleu
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