Michael Molina
Fayetteville,NC
Summary
Highly-motivated employee seeking a position within IT with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with a background in metering and management that can multitask and has time management abilities. Devoted to giving every opportunity my fullest commitment. I am the MDM/RNI Operations Supervisor with 20 years experience with PWC. I have metering experience in the areas of UFS, Loss Control, MDM/RNI, and Advanced Metering.I am recognized as an expert in AMI smart metering and continue to grow and improve my knowledge regarding upgrades to systems and processes that are implemented at PWC as we continue to introduce new technology.
Overview
20
20
years of professional experience
Work History
MDM/RNI Operations
Fayetteville Public Works Commission
Fayetteville, NC
11.2017 - Current
- Monitoring MDM and RNI usage and performance
- Investigate and troubleshoot issues related to MDM and RNI systems and business processes related to usage of these systems
- Assist the Application Specialists in developing solutions to system performance issues
- Coordinating meter data activities with Utility Field Services to increase the efficiency and effectiveness of PWC’s AMI meters
- Serves as Customer Care liaison with other departments/units effectively use MDM and RNI
- Serve as the PWC/County Liaison during Emergency Situations in which the County EOC is activated
- Delegate, monitor and evaluate work output; assigning the work of staff; approving leave and timesheets
- Make arrangements for staff and safety meetings, appointments and schedules as required
- Support installs, tests and validation of AMI Flexnet module firmware repairs
- Work with staff, consultants and vendors as needed to develop, implement, and maintain processes required to support implementation and optimal usage of C2M and RNI
- Supports IS upgrades/patches as needed by providing training, testing, updating data, and communicating information to users
- Maintained a thorough understanding of products and services offered by organizations who's services or products we utilize in order to maximize our efficiency
- Established performance metrics for tracking progress towards organizational goals and objectives.
Interim UFS/Loss Control/Connect Support Supervisor
Fayetteville Public Works Commission
Fayetteville, NC
08.2013 - 11.2017
- Assigned new locations their cycle, route, sequence numbers
- Supervised, coordinated, and planned work for Meter Reading, UFS, and Loss Control Technicians
- Managed the field installation and programming of Smart Meters
- Interviewed and evaluated personnel
- Modified time lines and work schedules according to company needs
- Managed the design and development of Loss Control Policies and Procedures
- Solved difficult situations with customers that needed to be handled at a management level
- Conduct monthly staff and safety meetings
- Assisted with the implementation and training of MWM during Navigate
- Serve as liaison with other departments within PWC as well as other agencies outside of PWC
- Provide yearly department budget to finance
- Supervised Meter Exchange Group for Connect project
- Developed procedures and process to maximize efficiency for auto exchange process
- Performed quarterly audits of contractors for Connect Project.
Sr. Utility Field Services Technician
Fayetteville Public Works Commission
Fayetteville, NC
01.2012 - 08.2013
- Build routes to be read for meter reading
- Read meters for billing using the mobile collector
- Load meter reading handhelds for techs to read for billing
- Performed electric and water meter exchanges
- Upload readings to computer to send the billing department readings
- Performed rereads
- Checked high consumption meters for leaks
- Check zero consumption meters
- Located hard to find meters
- Assisted supervisor by performing lead worker responsibilities
- Assisted in researching and investigating tampering.
Meter Reading Technician
Fayetteville Public Works Commission
Fayetteville, NC
01.2004 - 01.2012
- Optimized meter reading routes to successfully read meters to bill
- Performed rereads on skipped, high consumption, and zero consumption meters
- Assisted supervisor with putting new locations in cycle, route, sequence order
- Performed water meter exchanges
- Installed ERT devices in electric meters assisting the electric meter shop.
Education
Electrical/Electronics Technology
FTCC
Fayetteville, NC01.2003
Some College (No Degree) - Business Administration And Management
Liberty University
Lynchburg, VASkills
- Effective Listener and communicator
- Knowledgeable of AMI smart metering
- Proficient at Microsoft Suite
- Proficient in using the C2M and RNI
- Efficient at building and maintaining working relationships
- Problem solver
- Great at overcoming adversity
- Decision-Making
- Quick Learner
- Relationship building and management
Accomplishments
- Fayetteville's Top 40 Under 40
- Reached my 20 Year milestone with PWC
Affiliations
- Volunteer my time as a Baseball and Basketball Coach and mentor for youth sports
Timeline
MDM/RNI Operations
Fayetteville Public Works Commission
11.2017 - Current
Interim UFS/Loss Control/Connect Support Supervisor
Fayetteville Public Works Commission
08.2013 - 11.2017
Sr. Utility Field Services Technician
Fayetteville Public Works Commission
01.2012 - 08.2013
Meter Reading Technician
Fayetteville Public Works Commission
01.2004 - 01.2012
Electrical/Electronics Technology
FTCC
Some College (No Degree) - Business Administration And Management
Liberty University
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