Michael Molina
Medical Reception
Los Angeles,CA
Summary
Experienced in a fast-paced medical/dental environment, bringing a strong skill set in organization and communication. Proficient in managing patient schedules, handling inquiries, and maintaining accurate records. Well-equipped to excel in any administrative role. Eager to transition into a new field and leverage these valuable skills to make a meaningful contribution in a different setting.
Overview
4
4
years of professional experience
Work History
Medical/Dental Receptionist
ALLIEDUP COOPERATIVE INC
09.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Helped patients complete necessary medical forms and documentation.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
Store Team Member
Wholefoods Market
09.2022 - 09.2024
- Receive shipments of kitchen supplies.
- Order products for the prepared foods kitchen
- Ensure our kitchen meets Whole Foods standards.
- Standards
- Clean the kitchen
- Cook food for the hot bar.
- Order supplies and products
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Developed strong relationships with regular customers, which increased return visits.
- Ensured compliance with all company policies related to safety, security, and health regulations, resulting in fewer injuries.
Covid tester
Community surgery centers
09.2021 - 11.2021
- Give covid tests
- Answer phone calls
- Fill out forms for COVID tests
Education
Certificate of Technical Studies -
Phlebotomy Training Specialists
West Covina, California08.2022
Futuro Health - Phlebotomy training specialists
Futuro Health
Los Angeles, California06.2022
Sonia Sotomayor Arts and Science Magnet -
Sonia Sotomayor Arts and Science Magnet
Los Angeles, California06.2020
Sonia Sotomayor Center- for Arts and Sciences -
Sonia Sotomayor Center- for Arts and Sciences
Los Angeles, California06.2019
School of History and Dramatic Arts -
School of History and Dramatic Arts
Los Angeles, California06.2018
Skills
- Strong leadership skills
- Work well under pressure
- Very good customer service skills
- Very attentive when speaking to a person
- Cleanliness and hygiene
- Workplace safety
- Store maintenance
- Reliability and punctuality
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
- Punctual and reliable
- Incoming call reception
- Insurance verification
Awards
- GNELA Bears JR. Midgets Baseline Champions, 2019
- CIF City Section 8 Man Football Championships, 2021-2022
- Whole Foods Market Prep Foods Certified Kitchen, 2023-Current
Timeline
Medical/Dental Receptionist
ALLIEDUP COOPERATIVE INC
09.2023 - Current
Store Team Member
Wholefoods Market
09.2022 - 09.2024
Covid tester
Community surgery centers
09.2021 - 11.2021
Futuro Health - Phlebotomy training specialists
Futuro Health
Sonia Sotomayor Arts and Science Magnet -
Sonia Sotomayor Arts and Science Magnet
Sonia Sotomayor Center- for Arts and Sciences -
Sonia Sotomayor Center- for Arts and Sciences
Certificate of Technical Studies -
Phlebotomy Training Specialists
School of History and Dramatic Arts -
School of History and Dramatic Arts
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