Michael Monaco
Savannah,GA
Summary
Proven track record in boosting sales and customer satisfaction at Jenkins Kia through exceptional customer care and engagement. Skilled in relationship building and business development, I led high-performing teams at H&M to enhance service delivery and resolve disputes promptly, achieving notable improvements in performance and client service. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
6
6
years of professional experience
Work History
Salesperson
Jenkins Kia
02.2023 - 12.2023
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Increased sales and customer satisfaction through personalized servicing.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Manager
H&M Hennes & Mauritz
01.2018 - 12.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
High School Diploma -
Penn High School
Mishawaka, IN04.2018
Skills
- Customer care
- Relationship Building
- Customer Relationship Building
- Customer Engagement
- Complaint Handling
- Business Development
- Customer Service
- Customer Relations
- Client Service
Websites
personal trainer
working out has not only helped me alot mentally and physically , it helped me learn alot about dedication and discipline. ive been working out for 6 years and throughout the years ive learned allot about myself and decided to get my certification for something i love with a passion.
Timeline
Salesperson
Jenkins Kia
02.2023 - 12.2023
Manager
H&M Hennes & Mauritz
01.2018 - 12.2022
High School Diploma -
Penn High School