Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Michael Monds

Wilmington,DE

Summary

Dynamic sales professional with a proven track record at LCM, excelling in client relations and sales strategies. Adept at building rapport and closing sales, I consistently exceeded quotas while delivering exceptional customer assistance. My adaptability and technical support skills enhance customer satisfaction and drive business growth.

Overview

6
6
years of professional experience

Work History

Sales Agent

LCM
02.2025 - 07.2025
  • Developed knowledge of sales techniques and customer service standards.
  • Engaged in training sessions to learn about product features and benefits.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of [Type] products or services to promote sales.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Informed customers of promotions to increase sales productivity and volume.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Set and achieved company defined sales goals.
  • Presented professional image consistent with company's brand values.

Warehouse Forklift Operator

Rogers Corporation
10.2023 - 01.2025
  • Operated forklifts and pallet jacks to transport goods efficiently within warehouse environment.
  • Conducted routine safety inspections on equipment to ensure compliance with safety standards.
  • Assisted in loading and unloading shipments, maintaining organization of inventory in warehouse.
  • Collaborated with team members to streamline processes, improving workflow efficiency during peak hours.
  • Maintained accurate records of inventory levels and materials using warehouse management system.
  • Participated in training sessions to enhance skills in safe operating procedures for machinery.
  • Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
  • Contributed to the reduction of workplace accidents by adhering to strict safety protocols during all forklift operations.
  • Participated in regular safety meetings, staying up-to-date on best practices in regards to safe and efficient operation of a warehouse forklift.

Automotive Technician

Holly Oak Towing & Service Center
11.2021 - 07.2023
  • Conducted routine maintenance services such as oil changes and tire rotations.
  • Collaborated with team members to enhance workflow efficiency in the service area.
  • Maintained cleanliness and organization of workstations to ensure safety standards.
  • Documented repairs and services performed in compliance with company procedures.
  • Stayed updated on automotive technology advancements to improve repair techniques.
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Performed safety and emissions inspections.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Repaired and replaced worn and damaged components.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.

Lube Technician

AAA Car Care Center
07.2019 - 11.2021
  • Performed routine oil changes and fluid checks to ensure vehicle performance and safety.
  • Maintained accurate service records and documentation for customer vehicles.
  • Assisted in training junior technicians on proper lubrication techniques and safety protocols.
  • Conducted thorough inspections of vehicles to identify potential issues before servicing.
  • Implemented streamlined processes for oil change operations, increasing efficiency in service delivery.
  • Monitored inventory levels of lubricants and supplies, placing orders as needed to minimize downtime.
  • Collaborated with team members to enhance workflow and improve overall service quality.
  • Adhered to all safety standards and regulations during maintenance procedures to ensure a safe working environment.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
  • Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
  • Checked fluids, tires, brakes, and other systems as part of [Number]-point inspection.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.

Education

Hodgson Vo-Tech
Newark, DE

Skills

  • Client relations
  • Customer assistance
  • Sales training
  • Technical support
  • Adaptability to change
  • Sales strategies
  • Making offers
  • Building rapport
  • Demonstrating products
  • Closing sales

Accomplishments

Consistently increased my ability to close sales in a competitive commission based environment. This led to smashing personal goals while meeting and exceeding company's goals as well.

Languages

English
Native or Bilingual

Timeline

Sales Agent

LCM
02.2025 - 07.2025

Warehouse Forklift Operator

Rogers Corporation
10.2023 - 01.2025

Automotive Technician

Holly Oak Towing & Service Center
11.2021 - 07.2023

Lube Technician

AAA Car Care Center
07.2019 - 11.2021

Hodgson Vo-Tech

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Michael Monds