Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Michael Montanaro

Berkeley Springs,WV

Summary

Proven Lawn Care Technician and Customer Sales Expert from TruGreen Lawn Care and Citibank, NA, respectively, I excel in chemical application and customer service, ensuring high satisfaction rates. Skilled in equipment maintenance and adept at fostering positive client relationships, I consistently surpass sales and service goals, demonstrating a strong work ethic and adaptability in dynamic environments.

Overview

17
17
years of professional experience

Work History

Lawn Care Technician

TruGreen Lawn Care
Hagerstown, MD
04.2015 - Current
  • Inspected properties for weeds, pests, diseases, and other issues that could affect the health of grass or plants.
  • Mixed and sprayed or spread fertilizers, herbicides, or insecticides using hand or automatic dispensers.
  • Applied fertilizers, herbicides, and insecticides to lawns according to prescribed treatments.
  • Operated tractors with attachments such as spreaders and sprayers.
  • Responded quickly to customer inquiries and concerns to drive customer satisfaction and maximize retention.
  • Followed environmental and safety regulations in the application of lawn care products.
  • Aerated lawns to improve oxygen circulation within soil, promoting healthier grass growth, seed.
  • Planted grass seed in areas where needed.
  • Identified and diagnosed insect, weed and fungus conditions and pest-prone areas.
  • Prepared accurate quotes based on skilled lawn measurements and calculations of chemical requirements.
  • Maintained equipment in good working condition, performing regular checks and minor repairs.

Customer Sales and Service Expert

Citibank, NA
Hagerstown, MD
01.2008 - 04.2015
  • Greeted customers and provided exceptional customer service.
  • Processed payments using a variety of methods such as cash, check, credit card and debit card transactions.
  • Assisted customers with product selection, queries, and complaints.
  • Provided accurate information on products and services to customers.
  • Provided feedback to management on areas that require improvement or need attention.
  • Handled irate customers smoothly to achieve performance targets.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Updated system with order specifics and customer details, preferences, and billing information.

Education

High School Diploma -

Berkeley Springs High School
Berkeley Springs, WV
06-2004

Skills

  • Equipment Maintenance
  • Responsible and Punctual
  • Flexible and Adaptable
  • Jobsite Safety
  • Weather Tolerance
  • Strong Work Ethic
  • Physically Fit
  • Lawn fertilizing
  • Machine Safety Practices
  • Chemical Application
  • Quote Preparation
  • Customer Service
  • Sales techniques knowledge
  • Route Management

Affiliations

  • Football League Board Member and Head Coach
  • Wrestling Coach
  • Slow-Pitch Softball and Bowling

References

References available upon request.

Timeline

Lawn Care Technician

TruGreen Lawn Care
04.2015 - Current

Customer Sales and Service Expert

Citibank, NA
01.2008 - 04.2015

High School Diploma -

Berkeley Springs High School

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Michael Montanaro