Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Montgomery

Santa Fe,TX

Summary

I have had a diverse employment background. The things that have remained consistent are my ability to work in a team environment, different high stress situations, customer servicec, building relationships with my team and customers, maintaining a professional and respectfully demeanor, and conflict resolution

Overview

19
19
years of professional experience
1
1
Certification

Work History

Sales Associate

Guitar Center
07.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Boatswains Mate

United States Coast Gaurd
01.2016 - Current
  • Trained deck division personnel in upkeep of ship's external structure, marlinspike, painting, rigging and deck equipment.
  • Performed Search and Rescue (SAR) operations and responded to both civilian ships needing assistance.
  • Directed ship navigation and route preparation.
  • Operated large marine vessels by adjusting speed, steering craft and utilizing navigation instruments.
  • Towed and maneuvered vessels in harbors and open seas, communicating movements to passing vessels.
  • Prioritized safety procedures when operating vessels, controlling speed, berthing and unberthing, giving optimal protection to crew and equipment.
  • Learned to operate new technology systems and procedures through instruction, simulators and models.
  • Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.
  • Utilized navigation expertise and tools to set courses and determine ship position throughout travel.
  • Adhered to laws and regulations based on voyage locations.
  • Applied thorough navigation knowledge to determine geographical location and speed with or without assistive devices.
  • Inspected and assessed telecommunication systems and navigational instruments to prepare for and manage safe piloting.
  • Completed regular vessel inspections to identify deficiencies and coordinate corrective actions.
  • Planned routes and travel speeds to meet scheduling and delivery goals.
  • Docked and undocked vessel using radios, depth finders, radars, lights, lighthouses and buoys to make safe and accurate operational decisions.
  • Employed telecommunications equipment to coordinate marine traffic and organize navigation.
  • Loaded cargo according to ship capacity and appropriate weight load distribution.
  • Assisted corporate or private vessels in distress during maritime rescue operations.
  • Determined speeds by using charts, area plotting sheets and compasses.
  • Navigated vessel routes and used navigation equipment to verify accuracy of calculations.
  • Set ships' courses to avoid reefs, outlying shoals or other hazards using lighthouses or buoys.
  • Protected ship and personnel by signaling passing vessels with flashing lights, flags, radios and whistles.
  • Directed and coordinated crew members and workers and maintained strict operational schedules.
  • Thoroughly inspected boats before each embarkment to verify maximum reliability.
  • Consulted various maps, charts, weather reports, and navigation equipment to determine and direct boat movements.
  • Directed ships' speeds using specialized knowledge of local winds, water depths and hazards.
  • Researched and evaluated natural phenomena to minimize issues regarding tides, currents, winds and weather events.
  • Oversaw cargo handling and inspected anchoring, mooring, fueling, towing, and transferring of personnel and cargo.
  • Handled landing signalman responsibilities on air-capable ships and as coxswain on RHIB (rigid-hulled inflatable boast).

Sales Associate

Northwest Outlet
08.2018 - 11.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.

Aircraft Mechanic

United States Marine Corps
09.2011 - 09.2016
  • Performed aircraft maintenance for scheduled preventive actions and unscheduled requirements.
  • Obtained fuel and oil samples to check for contamination.
  • Reduced downtime for aircraft by efficiently completing scheduled maintenance tasks within allotted timeframes.
  • Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention, and safety at all times.
  • Maintained repair logs to document all corrective and preventive aircraft maintenance.
  • Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention, and safety.
  • Maintained all aircraft in accordance with organizational maintenance requirements.
  • Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in aircrafts.
  • Recorded maintenance actions in aircraft logbooks.
  • Performed aircraft corrosion control procedures.
  • Analyzed engineering drawings and schematics to troubleshoot systems and diagnose solutions.
  • Increased aircraft reliability by performing thorough inspections, diagnosing issues, and repairing or replacing necessary components.
  • Optimized inventory management by accurately tracking parts usage and proactively ordering replacements when needed.
  • Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions, and mechanical flight controls.
  • Ensured accurate recordkeeping of all maintenance activities, facilitating smooth audits and regulatory compliance checks.
  • Enhanced troubleshooting skills through continuous learning and professional development, staying up-to-date with industry advancements and best practices.
  • Played key role in ensuring compliance with aviation regulations and standards, maintaining impeccable safety record.

Worker

Little Caesars Pizza
05.2010 - 08.2011
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.

Worker

Gardner's Supermarket
08.2007 - 05.2010
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Reported defective products or machinery to supervisor.
  • Maintained productive, efficient approach to all tasks.

Concessions and Janitor

Malco Theatre
08.2005 - 03.2006
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
  • Worked concessions, maintained a professional demeanor with customers, handled cash transactions, and maintained a sanitary work environment in accordance with food handling regulations.

Cart Pusher

Walmart
05.2005 - 09.2005
  • Removed litter from parking lot, planters and cart storage areas.
  • Maintained professional appearance of storefront by cleaning entryways, removing debris, and organizing displays as necessary.
  • Directed customers to appropriate areas in store to assist with locating products.
  • Gathered stray carts throughout store and contributed to maintaining store tidiness.

Education

Associate of Arts - Liberal Arts

Northeast Mississippi Community College
Booneville, MS
11-2010

High School Diploma -

Walnut Highschool
Walnut, MS
05-2007

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Excellent people skills
  • Reliable and punctual
  • Cash Handling
  • Outgoing Personality
  • Relationship Building
  • Product Sales
  • Sales expertise
  • Upselling
  • Professional Demeanor

Certification

  • Aviaton Power Plants mechanic certificate.
  • Underway Officer of the Deck certification
  • Boarding Officer certification
  • Coxswain certification
  • Shipboard firefighting
  • HAZMAT certification
  • Station Officer of the Day
  • Communications Watchstander
  • Boat Crew Member
  • Engineer of the Watch(as a junior member)

Timeline

Sales Associate

Guitar Center
07.2024 - Current

Sales Associate

Northwest Outlet
08.2018 - 11.2018

Boatswains Mate

United States Coast Gaurd
01.2016 - Current

Aircraft Mechanic

United States Marine Corps
09.2011 - 09.2016

Worker

Little Caesars Pizza
05.2010 - 08.2011

Worker

Gardner's Supermarket
08.2007 - 05.2010

Concessions and Janitor

Malco Theatre
08.2005 - 03.2006

Cart Pusher

Walmart
05.2005 - 09.2005

Associate of Arts - Liberal Arts

Northeast Mississippi Community College

High School Diploma -

Walnut Highschool

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Michael Montgomery