MICHAEL MOODY
Mesa,United States
Summary
Dedicated customer service professional with a strong understanding of service delivery and a proven ability to handle multiple tasks simultaneously. Committed to fostering and maintaining professional relationships to drive business growth and enhance profitability. Skilled in collaborating with teachers, school staff, and family members to ensure students receive comprehensive support from their surroundings. Passionate and experienced therapeutic support staff member dedicated to educating today's youth and providing academic, emotional, and social support in the classroom.
Overview
12
12
years of professional experience
Work History
Therapeutic Support Staff
Austin Centers for Exceptional Students
08.2023 - Current
- Collaborated with school staff to develop and implement extracurricular activities and resources to support student learning
- Provided reinforcements, emotional support, and time structure
- Provided and managed comprehensive direct services to adolescent/child of mental health and emotional problems
- Helped children to eliminate inappropriate behavior by providing emotional support.
Customer Service Specialist
Oscar HealthCare
01.2021 - 07.2023
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Handled customer inquiries and suggestions courteously and professionally
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Offered advice and assistance to customers, paying attention to special needs or wants
- Handled over 75 calls per day.
Cashier/Receiving
Safeway
10.2012 - 01.2021
- Kept work areas clean, safe, and organized
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment
- Compared shipping orders and invoices against contents received to verify accuracy
- Restocked products and rotated items according to standard procedures
- Collaborated with other departments to resolve potential incoming shipment issues
- Greeted customers entering the store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked a flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items, and join reward programs
- Restocked and organized merchandise in front lanes
- Assisted customers with returns, refunds, and resolving transaction issues
- Answered questions about store policies and addressed customer concerns
- Monitored self-checkout systems and provided help in resolving complex problems
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences
- Checked personal identifications during alcohol and tobacco sales
- Processed around 400 transactions per day.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Business Management
Maricopa Community Colleges, Mesa Community College
Mesa, AZHigh School Diploma -
Payson Center For Success High School
Payson, AZ05.2015
Skills
- Communication
- Customer Service
- Communications
- Process Optimization
- Management
- Operations
- Multitasking
- Salesforcecom
- Service Delivery
- Professional Services
- Customer Satisfaction
- Service Management
- Microsoft Office
- Crisis Prevention
Personal Information
Date of Birth: 10/30/1996
Timeline
Therapeutic Support Staff
Austin Centers for Exceptional Students
08.2023 - Current
Customer Service Specialist
Oscar HealthCare
01.2021 - 07.2023
Cashier/Receiving
Safeway
10.2012 - 01.2021
Business Management
Maricopa Community Colleges, Mesa Community College
High School Diploma -
Payson Center For Success High School
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