Michael Moody

• Ensured the timely completion of projects by tracking progress, keeping stakeholders informed, and facilitating effective collaboration among team members.
• Supported executive decision-making processes by preparing detailed reports on various performance metrics, enabling data-driven analysis for more informed strategies moving forward.
• Assisted in the development and implementation of company policies, procedures, and guidelines by providing input during meetings and ensuring that documentation was updated accordingly.
• Showcased strong multitasking abilities while managing multiple competing priorities without compromising on the quality of work delivered or timeliness of completion.
• Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
• Configured hardware, devices, and software to set up work stations for employees.
• Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
• Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
• Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
• Patched software and installed new versions to eliminate security problems and protect data.
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Troubleshot potential problems and eliminated before issues escalated or cascaded.
• Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Performed data backups regularly to safeguard critical information against loss or corruption due to system failures or security breaches.
• Optimized PC performance through regular updates, patches, and system upgrades.

• Providing ETS troubleshooting to the organization
• Collaborated with peers to provide solutions to ongoing problems
• Educated peers on how to provide effective solutions
• Contributed to enterprise growth through daily stand ups
• Provide laptop and desk setup support on windows base devices
• Provide Mobile support to IOS and Android support for company software
• Engaged in user support interactions via telephone, chat and email platforms.
• Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
• Initiated cross-selling and upselling conversations to promote customer product purchases and generate sales.
• Diagnosed and resolved user system functionality issues to enable completion of desired operations.
• Manage and maintained Microsoft server optimization for optimal performance
  Deployed virtual machines to new environments
• Troubleshoot Virtual machines using vsphere
• Microsoft operating systems all versions
• Collaborated with other teams to provide outage information any applications that was down
• Manage SAN and Nas with with making sure it was secure

Glenmede Trust Company Help desk Technician

- Reimaging Laptops and desktops .- Educating new hires on company compliance rules - Providing support for Virtual Machines - Team leader for IT helpdesk 1/2 escalated issues - Maintain the Active Directory infrastructure and domain management.- Provide Cisco phone support - Provide Android/IOS support - Support all windows base devices,-network maintenance -mobile cloud support

Manage and maintained Microsoft server optimization for optimal performance

Deployed virtual machines to new environments

• Assisted customers in purchasing policies that fit their needs
• Provided detailed solutions to customer’s policy objections
• Developed effective time management skills
• Anticipated the correct products for each customer’s need
• Evaluated customer information to provide an accurate quote
• Developed individualized plans to meet client financial objectives.
• Navigated multiple computer systems, applications and utilized search tools to find information.
• Helped clients build, manage, preserve and transition financial resources and wealth.
• Built client relationships through sound, thoughtful and objective advice.

• Maintained the OnBase system and provided support using guidance from coworkers and team leads
• Operated the Cisco VOIP system to assign phone numbers when new managers were hired
• Logged activities in tracking system to maintain accurate, timely records.
• Optimized system operation and resource utilization to streamline workflows and processes.
• Oversaw installations of new technology and new personnel training.
• Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Uploaded new software, rolled out updates and applied patches to Microsoft servers upon releases
• Maintained virtual machines

• Resolve hardware/software open issues for incoming calling customers
• Track, record and manage open issues in company’s database
• Communicate open issues via company’s management reporting system
• Provide detailed reports to management of open/closed customer issues
• Assist department in monitoring changing processes and procedures.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.