Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Michael Mooney

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server, Events Coordinator

115 Bourbon Street
08.2020 - 11.2023
  • Greeting guest, taking food and beverage orders, following 10 steps of service, and providing outstanding customer service while maintain a positive and helpful work environment
  • Setting up and organize weddings and special events for up too 1000 guest.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Server/Bay Host, Events Host

Topgolf Entertainment Group
08.2018 - 08.2020
  • Taking care of guest being professional and attentive, having knowledge of equipment, food, games and game system, hosting party's of up to 200 people, being supportive to all guest and team members.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server

Chili's Bar & Grill
05.2015 - 08.2018
  • Providing amazing and a unique dining experience, through menu knowledge, positive personality, communication, and first and second degree behavior.
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Server

P.F. Chang's China Bistro, Inc.
05.2013 - 05.2015
  • Giving guest an optimal dinning experience with great service, great food and high standards for cleanliness.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

High School Diploma -

Cleveland High School
Albuquerque, NM
05.2013

Skills

  • Exceptional customer service
  • Guest Engagement
  • Memory retention
  • Hospitality service expertise
  • Cleanliness standards
  • Menu Memorization
  • Safe Food Handling
  • High-volume dining
  • Sales expertise
  • Order Accuracy
  • Performance Improvement

Certification

  • Food handler certification
  • Alcohol Server License

Additional Information

Outgoing, organized, great communication skills, highly accurate in point of service formats, outstanding customer service, team player, consistent customer compliments, quick learner, positive attitude, and energy.

Timeline

Server, Events Coordinator

115 Bourbon Street
08.2020 - 11.2023

Server/Bay Host, Events Host

Topgolf Entertainment Group
08.2018 - 08.2020

Server

Chili's Bar & Grill
05.2015 - 08.2018

Server

P.F. Chang's China Bistro, Inc.
05.2013 - 05.2015

High School Diploma -

Cleveland High School

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Michael Mooney