Michael Moore
Chicago,Illinois
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Efficient Leave Specialist adept at managing multiple tasks simultaneously and completing projects with precision. Specialize in navigating complex leave policies, ensuring compliance with federal and state regulations, and providing empathetic support to employees during sensitive times. Key skills include knowledge of FMLA/ADA administration, absence management systems, and dispute resolution. Excel in communication, problem-solving, and organizational abilities, making every effort to streamline processes and enhance employee satisfaction.
Overview
34
34
years of professional experience
Work History
Leave Specialist
United States Postal Service, USPS
Chicago, IL
07.2017 - Current
- Checked and recorded employee attendance, including tardiness, absences and vacation time.
- Compiled lists of employees scheduled to work each day, ensuring accuracy in scheduling.
- Verified employee identification cards to ensure accuracy of attendance records.
- Maintained accurate attendance records for payroll purposes.
- Conducted random audits of attendance records to ensure compliance with company policies and procedures.
- Processed documentation related to leaves of absence and other absences from work.
- Provided assistance with the administration of benefit programs related to employee absences.
- Assisted Human Resources personnel with processing new hire paperwork and orientation activities.
- Resolved discrepancies between time sheets and actual hours worked by employees.
- Tracked employee sick leave accruals, balances and usage as required by law or company policy.
- Responded to inquiries from supervisors regarding employee absenteeism or tardiness issues.
- Prepared reports on absenteeism trends for management review and action planning purposes.
- Advised managers on best practices for managing absenteeism within their departments.
- Assisted with the development and implementation of strategies aimed at reducing excessive absences due to illness or other causes.
- Interacted with employees in a professional manner when addressing attendance-related issues.
- Provided support during investigations into cases of suspected fraudulent activity involving employee timekeeping records.
- Facilitated periodic training sessions for managers on proper use of the time tracking system and adherence to company policies concerning attendance matters.
- Managed confidential files containing sensitive information related to employee attendance records.
- Maintained positive working relationship with fellow staff and management.
- Collected, evaluated and stored documents securely in permanent records.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Supported development and implementation of clear and successful policies, budgets, and procedures for smooth and efficient operations.
Supervisor of Distribution Operations
United States Postal Service, USPS
Chicago, Illinois
10.2012 - 06.2017
- Ensured efficient and cost-effective distribution of goods by managing inventory, personnel, and resources.
- Developed and implemented safety procedures for employees handling materials in the warehouse.
- Monitored daily operations to ensure compliance with established policies and procedures.
- Supervised staff in loading, unloading of trucks, receiving, shipping of merchandise, and other tasks related to distribution activities.
- Created monthly performance reports to track departmental progress towards goals and objectives.
- Assigned tasks to workers based on their skill sets and monitored their performance levels.
- Evaluated existing processes for efficiency gains while maintaining high standards of quality control.
- Provided leadership through coaching, mentoring, motivating team members towards achieving goals.
- Performed root cause analysis after incidents or accidents occurred within the warehouse environment.
- Supervised activities of workers engaged in receiving, storing, testing, and shipping products to maintain operational efficiency.
- Strengthened operational efficiencies and traceability.
- Reduced process lags and effectively managed associates to ensure optimal productivity.
- Proactively identified and solved complex strategy problems impacting business direction.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Consistently met company and department objectives within budget and time constraints.
- Implemented and planned warehouse safety and security programs and activities.
- Directed investigations to verify and resolve customer or shipper complaints.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Identified opportunities to reduce cost and improve productivity.
- Prepared inventory for shipment by attaching tags and labels.
Delivery Supervisor
United States Postal Service, USPS
Chicago, Illinois
05.2006 - 10.2012
- Scheduled daily routes for delivery personnel, ensuring timely completion of deliveries.
- Monitored the performance of drivers to ensure compliance with safety regulations.
- Trained new employees on company policies and procedures related to delivery operations.
- Developed efficient route plans for drivers to maximize time management and customer satisfaction.
- Maintained accurate records of driver's hours, deliveries, and vehicle maintenance logs.
- Handled customer inquiries regarding delivery issues or complaints promptly and professionally.
- Investigated any delays or discrepancies in delivery services immediately upon notification.
- Resolved conflicts between customers, staff, vendors, or other stakeholders in a timely manner.
- Provided clear direction to drivers regarding routes, pickup and delivery locations, traffic conditions.
- Performed regular reviews of employee performance related to quality assurance standards.
- Implemented strategies for improved efficiency in delivery processes across the organization.
- Assessed potential risks associated with each route prior to dispatch and took necessary precautions.
- Conducted regular meetings with drivers to discuss areas of improvement or any concerns.
- Prepared reports detailing operational data such as number of deliveries per day, week, month.
- Adjusted staffing needs based on changes in volume or seasonal demands within the organization.
- Maintained positive relationships with clients to meet deadlines for service delivery.
- Managed performance issues with delivery team members.
- Delivered shipments promptly to maintain effective customer relationships and bolster future business opportunities.
- Developed team environment to support engagement and high performance.
- Coached delivery teams to take accountability for delivery, risk and issue management.
- Monitored staff and organization of delivery department.
- Refined and organized delivery processes for all incoming products.
- Inspected deliveries for improper preparation and resolved concerns quickly to maintain schedules.
- Facilitated execution roadmaps to promote continuous improvement, knowledge sharing, teamwork, collaboration and positive employee experiences.
- Coached professional development opportunities for team members with career development plans.
- Used scanners to track parcel information, condition or receipt.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
Operations Specialist
United States Navy, NAS
Alameda, CA
10.1990 - 10.1994
- Monitored and tracked aircrafts, ships, and other objects in the sky or on the sea using radar equipment.
- Developed tactical combat plans to assist with air defense operations.
- Performed data analysis of detected targets for further evaluation.
- Assisted with mission control duties such as tracking aircrafts and recording flight information.
- Operated communication devices to coordinate activities between ground personnel and air traffic controllers.
- Maintained detailed records of all monitored activity for future reference.
- Analyzed weather patterns to determine potential hazards for aircrafts in flight.
- Responded quickly to emergency situations by providing accurate navigational instructions.
- Trained subordinates on safe operation of radar equipment according to standard protocols.
- Evaluated new technologies related to radar operations and provided recommendations.
- Verified accuracy of data collected from radar systems before releasing it for use.
- Prepared reports summarizing all monitored activity within assigned areas of responsibility.
- Coordinated efforts between multiple teams working towards a common goal.
- Utilized specialized software applications to analyze large amounts of data quickly.
- Responded promptly to requests from supervisors regarding operational matters.
- Worked closely with other departments in order to maintain an efficient workflow.
- Performed inspections to keep equipment in working order.
- Used technical expertise and sound military judgment to learn and perform complex procedures.
- Conducted training to improve troops' abilities.
- Responded immediately to routine and critical accidents, incidents and other emergencies.
- Operated, monitored and performed limited maintenance on mission-critical systems.
- Reviewed mission tasking, intelligence and weather information.
- Provided precision to carry out increasingly complex missions.
- Planned and conducted tactical and assault support missions.
- Operated surveillance, electronic warfare and other weapon systems.
Education
Some College (No Degree) - Computer Installation And Repair Technology
Oakton Community College
Des Plaines, ILSkills
- Strong Verbal Communication
- Employee Communication Strategies
- Staff Management
- Termination Documentation Management
- Accurate Employment Recordkeeping
- Employee Relations Support
- Proficient in Conflict Resolution
- Employee Performance Evaluation
- Experienced in Workplace Investigations
- Investigation Process Coordination
- Trustworthy Performance
- Efficient Issue Resolution
Timeline
Leave Specialist
United States Postal Service, USPS
07.2017 - Current
Supervisor of Distribution Operations
United States Postal Service, USPS
10.2012 - 06.2017
Delivery Supervisor
United States Postal Service, USPS
05.2006 - 10.2012
Operations Specialist
United States Navy, NAS
10.1990 - 10.1994
Some College (No Degree) - Computer Installation And Repair Technology
Oakton Community College
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