Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Moore

Philadelphia,PA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Valet Supervisor

World Class Valet
Conshohocken, PA
04.2023 - Current
  • Ensured safety protocols were followed by all valet personnel.
  • Monitored the performance of team members to ensure quality service was provided to customers.
  • Communicated effectively with customers regarding their vehicles, parking fees.
  • Maintained accurate records of vehicle keys, vehicles parked on site, and customer information.
  • Managed inventory levels of supplies necessary for valet operations.
  • Provided training to new employees on company policies, procedures, and job duties.
  • Resolved customer complaints in a professional and courteous manner.

Caregiver

True Health
Philadelphia, PA
12.2022 - 05.2023
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Coordinated transportation services for clients when necessary.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Provided emotional support to clients during difficult times.
  • Accompanied clients to social events such as movies or plays.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.

Dispatcher

ABOBS TOWING
Philadelphia, PA
08.2013 - 12.2022
  • Interacted with local law enforcement agencies when responding to incidents in progress.
  • Verified driver credentials prior to assigning them a route or task.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Maintained logs of all incoming calls and assigned tasks.
  • Assigned drivers to appropriate routes based on customer needs.
  • Provided timely updates to customers regarding their orders or requests.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Updated records of driver locations, delays, and cancellations.
  • Received and dispatched calls for emergency services.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Resolved customer complaints related to service issues or delays.
  • Developed strategies for improving efficiency within the dispatch department.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Participated in team meetings discussing changes in procedures or processes.
  • Ensured compliance with safety regulations and company policies.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Supervised driver dispatching, route planning, and vehicle tracking for driving team.

Patient Transport Assistant

Hahnemann Hospital
Philadelphia, PA
12.2013 - 11.2017
  • Assisted patients in wheelchairs with transfers to and from hospital beds, vehicles, and other areas.
  • Maintained accurate documentation of patient transport activities.
  • Participated in continuing education programs related to patient transport procedures.
  • Utilized appropriate communication devices including radios and phones when transporting patients.
  • Assisted in the loading and unloading of ambulances when needed.
  • Operated stretchers, wheelchairs, lifts, ramps, and other equipment safely and efficiently.
  • Communicated effectively with patients, families, visitors, physicians, nurses and other healthcare providers regarding their needs related to the transport process.
  • Monitored patient comfort and safety during transport.
  • Adhered to safety regulations while operating all necessary equipment.
  • Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Ensured patient privacy and confidentiality in accordance with HIPAA regulations during all transports.
  • Maintained strict adherence to hygiene and infection control policies, sanitizing transport equipment after each use.
  • Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
  • Greeted patient and explained transport plan and destination.

Education

GED -

ALBION
Albion, PA
02-1997

Skills

  • Vehicle tracking
  • Safety protocols
  • Customer service
  • Key management
  • Team supervision
  • Inventory management
  • Equipment sanitization
  • Effective communication
  • Bedside manner
  • Patient escorting
  • Patient safety

Timeline

Valet Supervisor

World Class Valet
04.2023 - Current

Caregiver

True Health
12.2022 - 05.2023

Patient Transport Assistant

Hahnemann Hospital
12.2013 - 11.2017

Dispatcher

ABOBS TOWING
08.2013 - 12.2022

GED -

ALBION

Similar Profiles

CREATE PROFILE