Michael Moore
Cookeville,TN
Summary
Dynamic Distribution Center Associate with proven expertise at Academy Sports and Outdoors in optimizing workflows and enhancing package handling efficiency. Skilled in barcode scanning and maintaining safety standards, I excel in training teams and fostering a collaborative environment, consistently achieving high-quality performance under pressure while prioritizing deadlines.
Overview
37
37
years of professional experience
Work History
Distribution Center Associate
Academy Sports and Outdoors Distribution Center
06.2020 - 08.2025
- Operated material handling equipment to ensure efficient product movement within distribution center.
- Collaborated with team members to maintain a clean, organized workspace, adhering to safety standards.
- Packaged products for shipment, verifying accuracy and quality of orders prior to dispatch.
- Monitored conveyor systems for performance issues, promptly reporting concerns to minimize downtime.
- Trained new associates on operational procedures and best practices for safety and efficiency.
- Implemented process improvements that enhanced workflow efficiency within the distribution area.
- Supported management in maintaining compliance with company policies and industry regulations.
- Collaborated with team members to optimize workflows and improve overall productivity in the distribution center.
- Continuously identified areas for process improvement within the distribution center, proposing innovative ideas for increased efficiency.
- Prioritized tasks effectively to meet deadlines while maintaining high-quality performance under pressure.
- Contributed to a positive work environment by consistently demonstrating punctuality, professionalism, and strong communication skills.
- Assisted in training new associates, sharing knowledge of best practices for successful operations.
- Supported cross-functional teams during peak periods to ensure timely completion of all tasks within the distribution center.
- Safeguarded company assets by following security protocols and reporting any suspicious activities or discrepancies.
- Demonstrated commitment towards workplace safety, strictly adhering to OSHA guidelines and participating in safety training programs.
- Improved order processing efficiency by accurately picking and packing items.
- Maintained a clean and organized workspace by adhering to warehouse safety standards.
Supervisor, Customer Service
US Postal Service
03.1988 - 01.2014
- Supervised daily operations, ensuring compliance with safety protocols and company policies.
- Coordinated team schedules to optimize workflow and meet production deadlines.
- Trained new employees on operational procedures and equipment usage for efficiency.
- Implemented process improvements that enhanced productivity and reduced waste in operations.
- Conducted performance evaluations, providing constructive feedback to support employee development.
- Collaborated with management to strategize operational enhancements aligned with business goals.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Courier Driver
LabCorp
08.2014 - 10.2018
- Maintained accurate logs of deliveries and pickups for compliance purposes.
- Ensured proper handling and transportation of sensitive laboratory materials.
- Communicated effectively with dispatch regarding route changes and delivery issues.
- Adhered to safety protocols while operating delivery vehicles in diverse conditions.
- Monitored vehicle maintenance needs to ensure reliability and compliance with regulations.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Followed company policies and procedures during shift.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
- Verified package information to check for accuracy and completeness.
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Handled sensitive packages with care, ensuring they arrived in perfect condition.
- Ensured compliance with transportation regulations, maintaining clean driving record.
Education
Bachelor of Arts - Psychology
University of Maryland
College Park12.1983
High School Diploma -
Friendly Senior High School
Fort Washington, MD06.1976
Skills
- Package handling
- Labeling and tagging
- Warehouse safety
- Loading and unloading
- Pallet jack operation
- Deadline oriented
- Hazardous materials handling
- Barcode scanning
- Package labeling
- Safety precautions
- Moving pallets
- Maintaining safety standards
- Packing and scanning orders
- Order packing
Timeline
Distribution Center Associate
Academy Sports and Outdoors Distribution Center
06.2020 - 08.2025
Courier Driver
LabCorp
08.2014 - 10.2018
Supervisor, Customer Service
US Postal Service
03.1988 - 01.2014
Bachelor of Arts - Psychology
University of Maryland
High School Diploma -
Friendly Senior High School