Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Mora

Orefield,PA

Summary

Results-driven sales professional with a strong work ethic, emphasizing punctuality and preparedness. Demonstrated expertise in account management, exceptional customer service, and driving sales within the dynamic tech industry. Eager to embrace a challenging role that leverages these skills while fostering personal and professional growth. Authorized to work in the U.S. for any employer, ready to contribute to team success and exceed performance goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Associate

Cellular Sales an Authorized Verizon Dealer
09.2023 - 05.2025
  • Managed consumer and business accounts, ensuring efficient service and customer satisfaction.
  • Verified the accuracy of promotions and pricing to maintain consistency and transparency.
  • Assisted customers in maximizing the value of their purchases by providing tailored recommendations.
  • Maintained professionalism and extensive product knowledge, even in challenging interactions with dissatisfied customers.
  • Analyzed customer expenses to consolidate services into a single bill, helping them optimize their overall budget.
  • Demonstrated a competitive, team-oriented sales approach, consistently striving to exceed sales and upselling targets.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Built relationships with customers to encourage repeat business.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.

Raw Material Handler

CHL Systems, Inc.
08.2022 - 09.2023
  • Interpreted flat patterns to ensure accuracy in the final product.
  • Operated various machines, including three brake systems (primarily the TruTops 5230), two industrial rollers, an industrial band saw, and the TruLaser 3030, all manufactured by Trumpf Systems.
  • Bent and fabricated metal sheets of various sizes, including steel up to 2 inches thick, requiring proficiency in basic math and the application of the pie formula.
  • Maintained precision within a 1/16-inch tolerance to meet quality standards.
  • Handled polished metals with care to ensure scratch-free compliance.
  • Certified to operate a forklift, Sidewinder, and Silent Hoist.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Performed cycle counts and inventory control to accurately track product levels.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Attached identifying tags to containers to mark with identifying shipping information.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Transported inventory items to appropriate locations.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Received and unpacked shipments and new equipment as directed.
  • Packed items into appropriate containers for shipment.

Sales Manager

Metro by T-Mobile (authorized dealer)
10.2021 - 08.2022
  • Lead a high-performing sales team, consistently achieving and exceeding sales targets.
  • Analyze customer account information and provide accurate updates to enhance customer experience.
  • Promote and sell cellular devices, accessories, tablets, watches, and other tech products.
  • Maintain up-to-date knowledge of the evolving tech field to better assist customers.
  • Skillfully resolve customer issues, including troubleshooting phone and tech-related problems.
  • Process refunds, plan adjustments, and service modifications efficiently.
  • Sales manager duties are as followed
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Attended industry events and conventions to expain sales opportunities.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Pharmacy Technician

CVS Pharmacy
12.2020 - 10.2021
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Collected co-payments or full payments from customers.
  • Counted and labeled prescriptions with correct item and quantity.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Entered and processed patients' prescriptions into internal system.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Counted, measured, and compounded medications following standard procedures.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Server/Waiter/Prep Cook

Hansen Properties
01.2016 - 12.2020
  • Provided exceptional customer service as a server, ensuring a positive dining experience.
  • Developed strong memorization skills to accurately recall customer orders.
  • Adapted quickly to new menus, positions, and opportunities, showcasing versatility.
  • Advanced from a dishwasher role to a lower management supervisor, occupying multiple positions within the first year.
  • Strived for continuous learning, aiming to master various job functions and acquire comprehensive knowledge.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Inspected dishes and utensils for cleanliness.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Prepared and served various food items in fast-paced environment.
  • Trained and supervised cooking staff to expertly meet daily needs.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
  • Managed opening and closing shift kitchen tasks.
  • Maintained food safety and sanitation standards.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
  • Trained and assisted new kitchen staff members.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Adjusted recipes based on ingredient availability or customer request.
  • Monitored food quality and presentation to maintain high standards.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Suggested actionable improvements to streamline training procedures.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.

Education

High school diploma -

Estrellita Continuation High School
Galt, CA
09.2014

Skills

  • Restaurant Experience
  • Hotel experience
  • Bartending
  • Microsoft Word
  • Landscaping
  • Driving
  • Food Safety
  • Host/Hostess
  • Guest Services
  • Retail sales
  • Google Docs
  • Time Management
  • Busser
  • Marketing
  • Pricing
  • Upselling
  • Account Management
  • Customer support
  • Supervising experience
  • Sales Management
  • QuickBooks
  • Event Planning
  • Efficient
  • Micros POS
  • Microsoft Excel
  • Food handling
  • Food Preparation
  • Cash Handling
  • Serving Experience
  • Google Suite
  • Microsoft Office
  • Customer service
  • Banquet Experience
  • Kitchen Experience
  • POS
  • Food Service
  • Quick learning
  • Microsoft Powerpoint
  • Sales
  • Kitchen Management Experience
  • Merchandising
  • Cooking

Certification

  • Forklift Certification August 2022 to August 2025 Qualified to run a fork truck, sidewinder
  • Food Handler Certification

Timeline

Sales Associate

Cellular Sales an Authorized Verizon Dealer
09.2023 - 05.2025

Raw Material Handler

CHL Systems, Inc.
08.2022 - 09.2023

Sales Manager

Metro by T-Mobile (authorized dealer)
10.2021 - 08.2022

Pharmacy Technician

CVS Pharmacy
12.2020 - 10.2021

Server/Waiter/Prep Cook

Hansen Properties
01.2016 - 12.2020

High school diploma -

Estrellita Continuation High School

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