Michael Morales
Director Of Operation
Cedar Hill,Texas
Summary
Over 10 years of Logistics and Operations experience with a focus on last mile delivery. Highly skilled in all aspects of Operations including new customer/product launches, workforce management, analytics, fleet performance, recruiting, financials, and execution of key performance indicators driving top line revenue growth and bottom line savings. Passionate around building high performing teams through career development and strategic skill trainings continuously advancing overall team performance. An accomplished leader in start up’s, mergers, and transformation efforts ensuring scalable solutions that drive profitability while controlling costs. Work closely with senior management to develop long term operational strategies to meet company objectives
Overview
16
16
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Director of Operations
PICKUP
02.2016 - 02.2024
- Managed day-to-day operations of a large staff in multiple departments.
- Successfully improved employment turnover through creating incentive and training programs
- Implemented successful business strategies to increase revenue and target new markets.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Created policies and procedures for improved workflow processes.
- Worked with management team to develop operational goals aligned with business strategy.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Identified areas where process improvements could be made resulting in increased productivity.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Directed the operations and logistics of a multi-million dollar business.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
Installation Manager/Sales Manager
Lowe's Home Improvement
06.2012 - 10.2015
- Conduct site inspection for on-going installation to insure customer satisfaction and safety of customers and installers
- Train and manage all employees on all sales aspects
- Review weekly sales results with sales specialist in weekly meetings
- Review sales contracts to conduct optimal accuracy
- Insure contractors invoice are paid with in a timely matter
- Responsible for coordinating installed sales projects and effectively communicating with customer
- Answering inbound calls and making outbound calls to installer and customer.
- Communicated regularly with customers throughout their installation projects to ensure expectations were being met or exceeded.
- Analyzed customer feedback following completed installations, making recommendations for improvement where applicable.
- Supervised field installation staff and handled escalated issues to maintain progress.
Assistant Sales Manager
Floor and Décor
06.2008 - 02.2012
- Shared duties with store manager, responsible for leading, directing, coordinating and motivating team to insure daily work plans were met
- Supervised daily store activities
- Train employees on all sales aspects
- Assist customers in the selection of hardwood and tile building materials for remodeling needs
- Help increase store revenue to achieve our goals
- Used company guidelines and procedures to set new merchandise displays; requesting signs and label when necessary and driving sales by ensuring the store was well stocked
- Responsible for coordinated inventory tracking and store merchandise.
- Met with team weekly to identify sales opportunities, discuss strategies and execute new promotions.
- Prepared reports detailing performance metrics such as sales volumes and conversion rates.
- Provided leadership on special projects as needed to drive business growth objectives.
Education
Associate of Applied Science - Business Administration
Everest College
05.2001 - 05.2008
Skills
Teamwork and Collaboration
Leadership Training
Process Improvements
Strategic Planning and Execution
Operational Efficiency
KPI Tracking
Data Analytics
Analytical Thinking
Revenue Forecasting
Cost Reduction
Budget Development
Fleet Management
Timeline
Director of Operations
PICKUP
02.2016 - 02.2024
Installation Manager/Sales Manager
Lowe's Home Improvement
06.2012 - 10.2015
Assistant Sales Manager
Floor and Décor
06.2008 - 02.2012
Associate of Applied Science - Business Administration
Everest College
05.2001 - 05.2008