Michael Morales
Gardena,CA
Summary
Dynamic motivational leader and organizational problem-solver with a proven track record in supervisory roles. Skilled in team building and customer service, consistently driving positive change to enhance operational success. Expertise in training, monitoring, and morale-building techniques ensures high levels of employee engagement and performance. Committed to fostering a collaborative work environment that supports business goals.
Overview
21
21
years of professional experience
Work History
Site Safety Supervisor
Worldwide Flight Services
City of Los Angeles, CA
02.2022 - 11.2024
- Trained and assisted employees in use of personal protective equipment and communicated safety requirements.
- Conducted safety and hazard inspections of work sites.
- Supervised main work areas within company and removed debris to prevent accidents and mishaps.
- Reviewed company practices and work processes to verify compliance with applicable regulations.
- Identified key processes within company that could be improved by implementing safety procedures.
- Responded to emergency situations in most efficient, effective ways possible.
- Monitored safety of construction activities, making on-site personnel protection top priority.
- Developed basic working knowledge of company's HSE standards, programs and goals to maintain compliant site operations.
- Conducted company-wide trainings in safety procedures, delivering tailored documentation for future reference and review.
- Reported on key metrics and safety improvements in staff meetings, answering questions and providing insight.
- Investigated, resolved and reported on occurrences documented on employee incident and accident reports.
- Conducted safety briefings at beginning and end of shifts to inform crews of daily task safety hazards.
- Checked and calibrated equipment for safety.
- Organized and coordinated comprehensive and consistent training drills to increase employee safety awareness.
Airline Cargo Supervisor
All Nippon Airways
City of Los Angeles, CA
01.2007 - 01.2022
- Established and enforced clear goals to keep employees working collaboratively.
- Complied with company policies, objectives and communication goals.
- Redesigned workflows based on evolving organizational needs.
- Adapted company policies to resolve customer issues and cater to evolving requirements.
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Strengthened understanding of safety protocols through effective promotion of best practices.
- Managed equipment monitoring to ensure operational efficiency.
- Streamlined issue resolution through consistent information sharing.
- Provided ongoing training to address staff needs.
- Verified incoming supplies meet materials specifications and quality standards.
- Addressed personnel and performance problems, ensuring smooth business functions.
- Trained team of 5 to establish lasting career objectives.
- Provided consistent coverage for essential areas by meticulously upkeeping operating schedules.
- Coached staff members to develop long-term career goals.
- Ensured compliance with company policies through oversight and guidance.
- Monitored employee productivity to provide constructive feedback and coaching.
- Coordinated employee schedules according to shift changes and availability.
- Evaluated finished work to ensure consistency, quality and compliance.
- Answered inquiries about products, prices, and availability.
- Interviewed candidates and recommended qualified professionals for roles.
- Fostered strong collaboration with staff and management.
- Maximized space in aircraft compartments and staging areas with proper organization and attention to cargo types.
- Verified completion of correct documentation for cargo.
- Checked import and export documentation to determine cargo contents.
- Ensured safe takeoffs, landings, and operations by supervising accurate loading processes.
- Oversaw cargo operations and identified irregularities.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Followed established protocols to maintain adherence to weight and policy standards.
- Ensured items arrived at destinations in perfect condition.
- Facilitated coordination between origin and interim transportation departments.
- Prepared shipping documents, including bills of lading and invoices.
- Oversaw special orders and after-hours, urgent shipping jobs.
- Checked items received, documented shortages, and rejected damaged goods.
- Trained new team members to apply industry best practices and airfield safety protocols.
Air Export Agent
Swissport Cargo Services
City of Los Angeles, CA
02.2005 - 01.2007
- Adhered to SOPs and legal regulations for live animal and perishable shipments.
- Updated computer system with details such as dimensions, weights and general waybill data.
- Monitored handling of dangerous to keep operations in line with standards.
- Monitored shipments and obtained clearance from customs and other agencies.
- Scheduled and booked transportations for multiple shipments per week.
- Checked physical shipments against computer database and physical documentation.
- Tracked and traced air shipments in order to maintain current status information.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Prepared and submitted AES filings, letters of credit and export declarations.
- Produced, organized and submitted export paperwork to meet all applicable resolutions.
- Organized destination-specific storage and delivery processes.
Airport Ramp Agent
Evergreen
City of Los Angeles, CA
08.2003 - 02.2005
- Operated conveyor belts,and aircraft tugs daily.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Unloaded cargo with mechanized equipment to enable receipt of pre-ordered inventory.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Protected customers' baggage from loss, theft and damage.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Operated equipment to support on-ground operations in between flights.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
Education
High School Diploma -
North Torrance High School
Torrance, CA06.2000
Skills
- Leadership
- Processes and procedures
- Goal-oriented
- Systems and automation applications
- Issue and conflict resolution
- Team building
- Customer service
- Fluent in Spanish
- Active listening
- Communication
- Site auditing
- Incident reporting
- Staff training and mentoring
- Safety audits
- Employee Team Supervision
- Performance improvement monitoring
Timeline
Site Safety Supervisor
Worldwide Flight Services
02.2022 - 11.2024
Airline Cargo Supervisor
All Nippon Airways
01.2007 - 01.2022
Air Export Agent
Swissport Cargo Services
02.2005 - 01.2007
Airport Ramp Agent
Evergreen
08.2003 - 02.2005
High School Diploma -
North Torrance High School