Michael Morales
Anaheim,CA
Summary
Compassionate Case Manager offering 15 years of experience in leadership roles and accustomed to treating diverse consumer needs while managing dynamic conditions. Excellent team leader and problem solver with resourceful and flexible approach. Collaborative professional possessing excellent knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise. My commitment to company values, people served, and staff can be fully utilized to improve stakeholder satisfaction and enhance the company brand name. Desire to use my extensive management experience, strong organizational skills, and coaching background to lead top performance for a great company.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Case Manager
Vocational Innovations
Orange, CA
04.2022 - Current
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of consumers.
- Maintained up-to-date case records with case activity status.
- Linked clients with volunteer sites, jobs, and meaningful activities to gain independence.
- Maintained logs and electronic client records following agency policies for effective monitoring.
- Developed trusting relationships with Regional Center Service Coordinators, families, group homes, and people served.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Recruited, interviewed and hired staff.
- Implemented and evaluated staff community schedules, League of Champions, and other events.
- Evaluated work of staff to maintain quality and effectiveness of performance to ensure proper data and goals are collected and documented.
Senior Job Coach
Westview Services
Anaheim, CA
02.2016 - 06.2020
- For the Behavioral and Community Based Departments.
- Training job coaches on working with consumers' behaviors and how to redirect properly.
- Ensuring that proper daily functions are completed such as attendance, daily logs, site visits, writing reports and attend any designated meetings.
- Auditing coaches paperwork and reviewing schedules to ensure that consumers are doing purposeful and meaningful activities daily.
- Review and update consumers' ICP (Individual Centered Plan).
- Attend consumers Annual and Semi-Annual meetings.
- I complete site visits with coaches to help them feel confident with consumers.
- Give immediate feedback on performance in order to get desired results.
- Work with 1:3 and 1:4 ratios.
- Started an Employment Training Class, which is still being held till present, where consumers learn job skills, such as completing an application, how to deliver and properly introduce yourself to manager, dress for an interview, answer questions in interview, and maintain job.
- CPR/First Aid and CPI certified.
Training Specialist
SAGE
Orange , CA
10.2015 - 02.2016
- Working closely with Adults with Developmental Disabilities.
- Teaching and training adults on basic life skills, such as hygiene, exercise, and job training.
- Worked with 1:1, 1:2, and 1:3 ratios, behavioral and non-behavioral.
- Helped company find 2 volunteer sites, for consumers to thrive and feel empowered, and both sites are still being utilized to this day.
Assistant Manager
Chicos, F.A.S
Chino Hills, CA
06.2012 - 10.2015
- Of a fashion clothing store.
- Top 25 volume store with annual sales of over $4 million.
- MAPSS(most amazing personal service & selling) Leader, responsibilities include maintaining, and analyzing customer surveys to train and ensure staff provides excellent customer service to secure new, and maintain existing customer relationships.
- District coordinator for community Outreach (GRO) Events that secured charitable funding.
- Recruit, hire, staff.
- Drive profitable top line sales, eradicated shrink, doubled profitability.
- Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Cultivated customer loyalty by training team members in industry-leading service standards.
- Evaluated employee performance and developed improvement plans.
- Planned and prepared workflow schedules, delegating tasks for a 11-member team.
Parade Performer
Disneyland Resort
Anaheim, CA
05.2004 - 06.2012
- Performance artist, upholding all Disney standards: safety, courtesy, show, and efficiency.
- 8 years of loyal award winning service.
- Voted best male character, and achieved a safety award recognition.
Co-Manager
Bath And Body Works
Laguna Hills, CA
06.2003 - 06.2012
- Helped run a store with Annual Sales of almost $1 million.
- Assisted in all SM responsibility; Recruit, interview, hire and train top talent.
- Follow labor laws, employment verification, and new hire screening.
- Facilitate orientations, new hire paperwork, and lead company initiated training meetings with core staff.
- DOR Brand Manager-setting visual standards.
- Handled all customer issues and provided excellent customer service to drive profitable top line sales.
- Calculated and projected sales plan, payroll hours and budget, and adjusted projections based on sales trends.
- Prepared weekly, monthly and quarterly sales reports.
- Maintained inventory control and profitability.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Led employee performance reviews and discussed improvement strategies with each team member.
Education
Bachelor of Arts - Psychology
Saint Leo University
Saint Leo, FL06.2024
High School Diploma -
Mater Dei High School
Santa Ana, CA05.2002
Music Education
Fullerton College
Fullerton, CASkills
- Artist
- Auditing
- Budget keeping
- Pro-Act certified
- CPR certified
- Customer relations
- Customer rapport
- Customer surveys
- Excellent Customer Service
- Knowledge of Developmental Disabilities
- Fashion styling
- First Aid certified
- Inventory control
- Inventory management
- Lead staff meetings
- Excel
- Merchandising
- Microsoft Word
- Orientating and training
- Outlook
- Payroll
- Product and service knowlwedge
- Product branding
- Projecting sales reports
- Retail operations management
- Safety lead
- Selling
- Sales monitoring
- Sales plan projecting
- Staff development
- Staff trainging and development
- Teaching
- Word Perfect
- Case Needs Assessment
- Stakeholder Collaboration
- Case Management Tracking
- Case Planning
- Performance Tracking
- Relationship Building
- Annual Case Reviews
- Documentation and Reporting
- Interdisciplinary Collaboration
- Client Advocacy
- Community Outreach
- Decision Making
- Service Referrals
- Court Mandated Reporter
- Conflict Resolution
- Verbal and Written Communication
- Organization and Multitasking
- Positive Attitude
- Email and Telephone Etiquette
- Calm Under Pressure
- Problem-Solving
- Data Entry and Analysis
Certification
First Aid Certified.
CPR Certified.
Pro-Act Certified.
Timeline
Case Manager
Vocational Innovations
04.2022 - Current
Senior Job Coach
Westview Services
02.2016 - 06.2020
Training Specialist
SAGE
10.2015 - 02.2016
Assistant Manager
Chicos, F.A.S
06.2012 - 10.2015
Parade Performer
Disneyland Resort
05.2004 - 06.2012
Co-Manager
Bath And Body Works
06.2003 - 06.2012
Bachelor of Arts - Psychology
Saint Leo University
High School Diploma -
Mater Dei High School
Music Education
Fullerton College
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