MICHAEL Moran
Contract Law
Salem,VA
Summary
Dedicated leader and problem-solver with a commitment to optimizing operations for cost reduction and increased organizational efficiency. Skilled in making independent decisions and exercising sound judgment to drive company success. Experienced manager adept at fostering team cohesion through training, enhancing employee engagement, and improving performance. Proven ability to uphold outstanding customer relations.
Overview
23
23
years of professional experience
Work History
Food Production Manager
Davis & McDanials Veterans Care Center
09.2024 - 04.2025
- Implemented scheduled maintenance, retooling production status sheets and driving numerous tasks to achieve scheduling and operational effectiveness.
- Provided technical expertise in troubleshooting issues related to equipment malfunction or process failures within the plant operations area.
- Developed budget plans for the department, effectively managing resources to maximize profitability.
- Enhanced production efficiency by implementing process improvements and optimizing work schedules.
Housekeeper Aide
Salem VA Medical Center (CWT)
12.2023 - 08.2024
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Resident Director
AVI Foodsystems
07.2023 - 10.2023
- Managed team of 90 personnel overseeing 2 dining halls, 3 retail locations, all catering functions, and community outreach.
- Completed quality reviews of facilities and team performance and facilitated floor meetings to convey information and discuss concerns.
- Coordinated leadership development opportunities for staff members.
- Controlled expenses to meet budget requirements.
- Directed tenant improvements to meet contractual demands and update building areas.
- Performed cost-benefit analysis for corporate and social events.
District Manager
Waffle House
03.2019 - 05.2023
- Supervised various locations, enforcing high-quality standards of operation, and worked diligently to resolve complaints.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Banquet Facilities Manager
Hilton
07.2015 - 10.2018
- Created management reports outlining important facility statistics.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Supervised staff of 70-75 in day-to-day activities.
- Investigated problems and determined appropriate remedies.
- Led corporate initiatives such as developing and implementing sales and marketing training programs.
- Tracked and documented operational and financial records to perform analysis of performance and costs.
Banquet Manager
Waldorf Astoria Hotel
10.2017 - 04.2018
- Oversaw timeliness and quality of food delivery at high-volume events.
- Supervised and mentored kitchen and serving staff, maximizing production under tight deadlines.
- Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
- Performed cost-benefit analysis for corporate and social events.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Director of Facilities & Events
Chicago Theological Seminary
07.2012 - 09.2015
- Maintained relationships and negotiated contracts with vendors and organized prompt restocking of needed items and supplies.
- Maintained facility grounds, equipment, and safety compliance.
- Oversaw annual budget to handle supply, labor and maintenance needs and prepared reports and schedules with accuracy.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Supervisor
Indiana University Biddle Hotel & Conference Center
07.2002 - 07.2012
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Boosted team performance by developing customer service training materials and conducting service training.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Bachelor's Degree - General Studies- Social & Behavioral Science Focus
Indiana University
Bloomington, INMaster of Arts - Law
Regent University
Virginia Beach, VA 05.2001 -
Skills
Personnel Oversight
Military Service
Marine Corps & Army, Veteran, Honorable, Good Conduct Medal, Sea Service Deployment Ribbon, Armed Force Expeditionary Medal, Certificate of Commendation
Accomplishments
Employee of the year 2012
Twice named Manager of the Quarter
Timeline
Food Production Manager
Davis & McDanials Veterans Care Center
09.2024 - 04.2025
Housekeeper Aide
Salem VA Medical Center (CWT)
12.2023 - 08.2024
Resident Director
AVI Foodsystems
07.2023 - 10.2023
District Manager
Waffle House
03.2019 - 05.2023
Banquet Manager
Waldorf Astoria Hotel
10.2017 - 04.2018
Banquet Facilities Manager
Hilton
07.2015 - 10.2018
Director of Facilities & Events
Chicago Theological Seminary
07.2012 - 09.2015
Supervisor
Indiana University Biddle Hotel & Conference Center
07.2002 - 07.2012
Master of Arts - Law
Regent University
05.2001 -
Bachelor's Degree - General Studies- Social & Behavioral Science Focus
Indiana University
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