Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Moran

La Marque,TX

Summary

Professional, experienced logistics specialist with strong background in inventory management and customer service. Skilled in handling merchandise pickup, ensuring efficient operations, and adapting to changing demands. Known for strong team collaboration, reliability, and results-driven approach. Proficient in using warehouse management systems and maintaining high standards of accuracy and efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Merchandise Pickup Associate

Kroger
05.2024 - Current
  • Collaborated with shipping partners to resolve delayed or missing shipments, maintaining clear communication channels throughout.
  • Expedited order fulfillment by effectively coordinating with sales floor staff and inventory teams.
  • Improved workflow efficiency by assisting with training new associates on merchandise pickup procedures and best practices.
  • Collaborated with team members to maintain a well-organized merchandise pickup area.
  • Exhibited flexibility in scheduling availability, contributing positively towards team cohesion and workload sharing.
  • Maintained open communication with customers, providing updates on order status when necessary.
  • Demonstrated strong problem-solving skills, resolving any issues that arose during the pickup process swiftly and professionally.
  • Ensured product availability by closely monitoring inventory levels and communicating discrepancies to management.
  • Supported overall store operations through cross-functional collaboration with various departments.

Customer Service Representative

U-haul
05.2022 - 04.2023
  • Respond to customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Process orders, returns, and exchanges
  • Provide product information and recommendations to customers
  • Maintain accurate customer records and order information in CRM system
  • Identify and escalate complex issues to senior customer service representatives or managers
  • Participate in training and development programs to improve customer service skills
  • Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores
  • Continuously seek opportunities to improve processes and procedures to enhance the customer experience.

Retail Sales Associate

Kemah boardwalk
02.2020 - 12.2021
  • Greet customers and provide excellent customer service
  • Assist customers in finding items and answering questions
  • Stock shelves and organize merchandise
  • Process customer payments and handle cash transactions
  • Assist with inventory management and restocking
  • Assist with store displays and visual merchandising
  • Maintain a clean and organized store environment
  • Handle customer complaints and provide resolutions

Education

Universal EPA -

College of the mainland
Texas City, TX
05.2022

Skills

  • Communication
  • Leadership
  • Adaptability
  • Creativity
  • Problem solving
  • Organizational skills
  • Detail-oriented
  • Loading and unloading
  • Sales support
  • Order fulfillment
  • Customer assistance
  • Teamwork and collaboration
  • Stock control

Certification

EPA Universal Certification

Timeline

Merchandise Pickup Associate

Kroger
05.2024 - Current

Customer Service Representative

U-haul
05.2022 - 04.2023

Retail Sales Associate

Kemah boardwalk
02.2020 - 12.2021

Universal EPA -

College of the mainland

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