Michael Moran
Texas City,TX
Summary
Dedicated HVAC Technician skilled in system installation, maintenance, and repair. Utilizes strong problem-solving abilities to improve operational efficiency and effectiveness. Fosters teamwork and adaptability in various environments while ensuring adherence to industry standards and customer satisfaction through reliable service.
Overview
1
1
Certification
7
7
years of professional experience
Work History
HVAC Helper
Carter A/C and Heat
05.2024 - Current
- Performed assistance in HVAC system installation and repair, ensuring adherence to safety standards.
- Supported lead technicians in diagnosing and troubleshooting HVAC issues for residential and commercial clients.
- Maintained tools and equipment, promoting a safe working environment and operational efficiency.
- Collaborated with team members to execute preventive maintenance tasks on various HVAC units.
- Documented service reports accurately, enhancing communication between technicians and management.
- Assisted in the installation of new heating, ventilation, and air conditioning systems for enhanced energy savings.
Customer Service Representative
U-haul
05.2022 - 04.2023
- Respond to customer inquiries via phone, email, and chat
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and retention
- Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores
- Provided product information and tailored recommendations to enhance customer purchasing decisions
- Process orders, returns, and exchanges
- Maintain accurate customer records and order information in CRM system
- Identify and escalate complex issues to senior customer service representatives or managers
- Participate in training and development programs to improve customer service skills
- Sought opportunities to improve processes and procedures, contributing to a better customer experience.
Retail Sales Associate
Kemah boardwalk
02.2020 - 12.2021
- Greet customers and provide excellent customer service
- Guided customers in locating items and addressing inquiries
- Stocked shelves and organized merchandise to maintain store presentation
- Handle customer complaints and provide resolutions
- Assist with inventory management and restocking
- Assist with store displays and visual merchandising
- Stock shelves and organize merchandise
- Resolved customer complaints to enhance satisfaction
Education
Universal EPA -
College of the mainland
Texas City, TX05-2022
Skills
- HVAC safety practices
- HVAC troubleshooting
- Equipment installation
- Ductwork fabrication
- Preventive maintenance
- Piping and tubing
- EPA certification
- Quality assurance
Certification
EPA Universal Certification
Timeline
HVAC Helper
Carter A/C and Heat
05.2024 - Current
Customer Service Representative
U-haul
05.2022 - 04.2023
Retail Sales Associate
Kemah boardwalk
02.2020 - 12.2021
Universal EPA -
College of the mainland