Active Directory
Michael Morano
Paxton,IL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
IT Administrator
Quality Network Solutions
Decatur, IL
06.2023 - Current
- Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
- Established strict access controls based on role-based policies, enhancing organizational compliance standards.
- Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
- Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.
- Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
- Enabled remote work capabilities, setting up secure Virtual Private Network (VPN) access for all employees.
- Facilitated smooth software upgrades, ensuring minimal disruption to daily operations.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Monitored networks and network devices to resolve technical problems quickly.
- Planned and implemented upgrades to system hardware and software.
- Diagnosed and executed resolution for network and server issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
IT Support
Genpact
Danville, IL
03.2023 - 06.2023
- Reduced downtime for users by providing timely on-site IT support and troubleshooting services.
- Enhanced user satisfaction by providing timely and accurate IT support services.
- Reduced response time for IT support requests through effective communication and escalation procedures.
- Coordinated with external vendors for office maintenance and IT support, ensuring smooth operation of office infrastructure.
- Collaborated with IT support teams to resolve technical issues related to transcription hardware or software promptly, minimizing downtime.
- Provided exceptional IT support for staff members, resulting in increased productivity.
- Coordinated efforts between IT support professionals and end-users to resolve technical issues quickly.
- Standardized desktop configurations across multiple departments, promoting a consistent user experience and simplifying IT support processes.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Addressed technical issues promptly by troubleshooting errors or collaborating with IT support staff for resolution.
IT Support
Worldwide Tech Services
REMOTE, IL
04.2022 - 01.2023
- Traveled to residential or commercial locations for Dell OEM repairs
- Communicate verbally all appointments and confirmations with customers
- Monitor and update all tickets in system
- Established strong relationships with clients through clear communication and consistent follow-up regarding any ongoing technical concerns.
- Conducted thorough diagnostics on malfunctioning computers to identify root causes of issues.
- Configured systems according to prescribed software and hardware frameworks.
- Performed troubleshooting and replaced OEM parts such as power supply, motherboards, lcd screens, GPU (Graphic cards)
- Updated and replaced outdated drivers and software for computers and office machines.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Assisted customers with technical support inquiries.
- Replaced defective components and parts on malfunctioning computers and office machines.
Driver/Retail Coverage Merchandiser
Dr Pepper Snapple Group
Urbana, IL
10.2020 - 08.2021
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Obtained signatures from customers upon delivery of goods.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Addressed and resolved customer inquiries and concerns, fostering positive relationships.
- Improved customer satisfaction with personalized assistance, identifying needs, and providing recommendations.
- Increased sales by diligently restocking shelves with high-demand products in a timely manner.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Updated merchandise pricing to match new values and special promotional rates.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Recorded daily activities for inventory control.
Merchandiser
Heartland Coca-Cola
Urbana, IL
06.2019 - 10.2020
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
Merchandiser
Coca Cola Bottling Company Consolidated
Cincinnati, OH
09.2018 - 06.2019
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
General Manager
Dominos's Pizza
Covington, KY
01.2018 - 09.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
General Manager/Manager/Delivery Driver
Papa Johns
Fort Thomas, KY
09.2013 - 01.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
Cable Installation Technician
AT&T, Advent, CVC
Terre Haute, IN Louisville Ky Cincinnati OH
01.2010 - 09.2013
- Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
Education
High School Diploma -
Conner High School
Hebron, KY05-2003
Skills
- Hardware troubleshooting
- Software installation
- Operating systems
- Active directory
- Hardware installation
- Quick learner
- User support
- VoIP systems
- PC diagnostics
- Technical troubleshooting
- Remote support
- Workstation maintenance
Military
United States Marine Corps
Honorable Discharged
Nov-2003 to Nov 2007
0613 Contruction Wireman
E-4 Corporal
Software
GoGuardian
Fortinet
Fortivoice
Windows
MAC OS
Group Policy
Microsoft 365
Google G-Suite
Timeline
IT Administrator
Quality Network Solutions
06.2023 - Current
IT Support
Genpact
03.2023 - 06.2023
IT Support
Worldwide Tech Services
04.2022 - 01.2023
Driver/Retail Coverage Merchandiser
Dr Pepper Snapple Group
10.2020 - 08.2021
Merchandiser
Heartland Coca-Cola
06.2019 - 10.2020
Merchandiser
Coca Cola Bottling Company Consolidated
09.2018 - 06.2019
General Manager
Dominos's Pizza
01.2018 - 09.2018
General Manager/Manager/Delivery Driver
Papa Johns
09.2013 - 01.2018
Cable Installation Technician
AT&T, Advent, CVC
01.2010 - 09.2013
High School Diploma -
Conner High School