Michael Morash

In this volunteer role, I assist foreign language speakers in using English correctly. These uses include writing, speech, business-level English, conversational English, as well as grammar and word usage.

Managed front desk operations, including guest check-ins, payments, and complaint resolution. Contributed to financial decisions like room pricing and event bookings. Trained staff, upheld service standards, and implemented strategies to boost customer satisfaction.

• Collected room deposits, fees, and payments.
• Completed late check-ins and directed guests to rooms and facilities.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Participated in financial activities such as setting room rates.
• Assisted with entering tour groups into the property management software, as well as for seminars, conferences, tours, and other events.
• Evaluated and promptly resolved lodging facility operational issues.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Established and upheld high standards, promoting great customer service and assistance to guests.
• Implemented successful strategies to increase customer satisfaction.

• Wrote fiction or nonfiction prose such as short stories, novellas and screenplays as well as advertising material for use in promoting the sale of my services.
• Collaborated with illustrators and photographers to enhance content.
• Created content for websites and online publications.
• Developed and pitched story ideas to editors.
• Edited and proofread drafts of articles and other documents.
• Chose cover photography or artwork, selected fonts, and arranged designs to attract target readership.

Oversaw hotel security operations by screening vendors, maintaining surveillance systems, and enforcing protocols. Developed emergency response plans and security policies, conducted audits, investigated breaches, and implemented risk mitigation strategies to protect guests, staff, and assets.

• Screened vendors and contractors before granting access to restricted areas within the hotel.
• Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
• Developed and maintained emergency response plans to promote fast and effective action during crises.
• Monitored and maintained CCTV and access control systems to protect personnel and assets.
• Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
• Kept team compliant with security protocols and appearance standards.
• Investigated and resolved security breaches to protect the organization and corporate assets.
• Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.