Michael Moreland
Middle River,MD
Summary
Adept at driving territory growth and exceeding sales goals, I leveraged my sales expertise and interpersonal communication skills at Food Prep Solutions to significantly enhance customer satisfaction and retention. My proven track record in sales strategy development and relationship selling positions me as a valuable asset for achieving and surpassing revenue targets. Also, I would like to add that I was only in the Route Sales Representative position for two years before being promoted to Route Coordinator, overseeing ten drivers in the Baltimore, D.C., Virginia, West Virginia, Delaware, and Pennsylvania territories. This may not be an area of expertise for many people as far as knife sharpening services. Given this difficult task, the operational shop in the Baltimore region was relocated to our Stamford, CT, main office, which made the task of distribution that much more difficult. As there was no more local distribution, unforeseen circumstances, such as weather, made it that much more difficult to facilitate my daily tasks. I have been tasked with difficult endeavors prior; however, I have succeeded. I would appreciate being able to thrive in an atmosphere that allows for growth and success, as opposed to navigating a tumultuous, consistently problem-based circumstance.
Overview
23
23
years of professional experience
Work History
Sales Representative
Food Prep Solutions
Baltimore, MD
03.2022 - Current
- Inspected equipment for wear, specifications adherence and issues.
- Resolved issues arising from customer complaints or vehicle breakdowns.
- Reported employee time, job expenses and inspections results in work records.
- Provided feedback on driver performance and suggested improvements.
- Assisted in resolving disputes between customers, vendors, and drivers.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Scheduled materials shipments and transportation for on-time delivery, reducing delays.
- Dispatched drivers according to customer demand.
- Provided support to drivers in the event of a route disruption.
- Completed or assisted with difficult or skilled tasks.
- Monitored workers and reviewed completed work for proper performance.
- Created and sent price quotes to potential customers.
- Tracked shipments using GPS systems and other tracking technologies.
- Analyzed data to identify areas for improvement in routing efficiency.
- Monitored real-time traffic patterns to optimize routes.
- Communicated with customers regarding delivery times and locations.
- Presented and explained work orders to team.
- Monitored driver and laborer time and attendance to control costs and maintain safety standards.
- Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels.
- Scheduled and coordinated daily routes for drivers.
- Completed routine service calls to resolve customers' issues and maximize satisfaction.
- Prepared and led staff training and instruction.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Informed upper management or department heads of items loaded or problems encountered.
- Developed strategies for reducing fuel consumption on routes.
- Organized and scheduled drivers, trucks and helpers to successfully meet daily route requirements.
- Managed changes in delivery schedules due to weather or traffic conditions.
- Reviewed supplies inventory levels and purchased necessary items.
- Investigated any accidents or incidents occurring during deliveries.
- Maintained records of driver performance and route details.
- Checked loaded materials compared to work orders for correctness.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Foreman Painter
Color-Rite
Pasadena, MD
04.2006 - 03.2022
- Established goals for productivity levels among crew members according to departmental guidelines.
- Created work crew schedules and delegated assignments.
- Supervised a team of 3-4 painters, providing guidance on techniques, product usage, and equipment operation.
- Applied paints using brushes, rollers or spray guns to interior and exterior walls, ceilings, doors and other surfaces.
- Kept detailed progress records to hit strict deadlines and adjust plans.
- Identified potential problems that could affect the timeline or completion of projects.
- Monitored project progress to enforce adherence to deadlines and quality standards.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Conducted performance evaluations for crew members at least twice annually.
- Maintained accurate records of work performed by crew members and tracked project progress against established timelines.
- Trained new hires on proper use of tools and safety procedures related to their job duties.
- Applied paint using spray guns, brushes, rollers and sponges.
- Ordered materials such as paint supplies and protective coverings as needed.
- Oversaw the preparation of surfaces for painting, including sanding, patching, caulking and masking off areas to be painted.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Inspected finished products to ensure quality control standards were met.
- Delegated work to staff, setting priorities and goals.
- Applied primer, paints, varnishes and lacquers to walls and surfaces.
- Ensured that all workers adhered to company policies concerning safety regulations.
- Addressed customer complaints promptly and professionally.
- Obtained specifications and directed work for construction crews.
- Delivered work orders and clear instructions to painting team to prepare for each shift.
- Provided direction to employees regarding job assignments and scheduling of personnel hours.
- Reported project progress, site problems and labor status to supervisors.
- Kept production team moving forward for progress in daily site operations.
- Adjusted equipment to prepare for excavating and boring geological materials.
- Evaluated quality of paints, managed mixes and checked coverage for compliance with job specifications.
- Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
- Developed and implemented safety protocols in accordance with Occupational Safety and Health Administration standards.
- Performed final walkthroughs of each job and prepared reports.
- Collaborated with clients to determine color schemes for various projects.
- Prepared and planned worksites to help jobs run smoothly.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Trained and monitored employees to teach daily tasks and improve performance.
- Reported daily job updates to supervisors, including whether workers had completed tasks on time.
- Worked with cross-functional teams to achieve goals.
- Operated a variety of machinery and tools safely and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
- Completed routine maintenance and repair.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Sales Associate
Sherwin-Williams
Westminster, MD
04.2004 - 03.2007
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Computed purchases and received and processed cash or credit payment.
- Conducted product demonstrations to highlight features and benefits.
- Processed transactions using a point-of-sale system.
- Maintained records related to sales for store management.
- Handled customer complaints in a professional manner.
- Conducted inventories on a regular basis to track stock levels.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Organized stockroom shelves according to size, color or style.
- Tracked sales performance metrics to identify trends in market place.
- Processed credit card transactions quickly and securely.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed promotional strategies to increase sales volume.
- Placed special orders or called other stores to find desired items.
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
Team Member
Target
Westminister, MD
04.2002 - 11.2004
- Maintained positive working relationship with fellow staff and management.
- Addressed customer needs, responding to specific requests.
- Participated in regular training sessions to improve product knowledge and service skills.
- Collaborated with team members to achieve daily goals.
- Looked for ways to go above and beyond job requirements.
- Collaborated with team members to maximize productivity and efficiency.
- Operated cash registers to process payments from customers.
- Provided customer service support to ensure satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Arts - Business
University of Phoenix
Tempe, AZ06-2009
Skills
- Territory sales
- Lead prospecting
- Sales closing
- Sales consultation
- Revenue generation
- Customer needs assessment
- Customer retention abilities
- Exceeds sales goals
- Territory growth
- Account management
- Relationship selling
- Sales expertise
- Sales strategy development
- Territory management
- Interpersonal communication skills
- Business development
- Contact follow-up
Accomplishments
- National Honor Society
- Editor of Year Book
- Personal Accolades for progress in raise of sales percentages
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Sales Representative
Food Prep Solutions
03.2022 - Current
Foreman Painter
Color-Rite
04.2006 - 03.2022
Sales Associate
Sherwin-Williams
04.2004 - 03.2007
Team Member
Target
04.2002 - 11.2004
Bachelor of Arts - Business
University of Phoenix
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